What are the responsibilities and job description for the Customer Service Representative position at oldcastlebuildingenvelope?
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You’ll Get to Do
The Customer Service Representative I is focused on building foundational product and system knowledge, while processing standard orders and inquiries. This role reports to the Customer Service Manager.
This role is perfect for an individual who is organized, has an attention to detail (safety, quality, efficiency), strong work ethic/reliability. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.
Job responsibilities include:
- Builds foundational product and system knowledge
- Processes basic orders with supervision
- Responds to routine inquiries
- Escalates most non-routine issues
- Communicates within the team
What We Are Looking For
- Must have 1-2 years of prior customer service experience.
- Must have computer experience and accuracy in numeric input.
- Must have strong organizational and listening skills.
- Ability to read, understand, and communicate.
- Ability to work independently and prioritize work with deadlines; ability to work overtime when required.
Hours are Monday - Friday 8:00 am – 5:00 pm.
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE Privacy Policy
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.