What are the responsibilities and job description for the Customer Service Representative position at Oldcastle APG?
Job ID: 519474
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.
Job Responsibilities
- Assist customer with product questions, ordering, order tracking, complaints and problems
- Enter orders into system for billing and delivery
- Prepare quotes and coordinate mailings of literature and samples
- Coordinate delivery schedules with dispatch
- Build displays and keep merchandise stocked on shelves
- Retrieve needed information for credit department
- Issue credits or debits accurately when applicable
- Set up new customers for sales force
- Answer incoming calls
- Take sales orders from sales representatives and customers by phone and radio
- Assist walk-in counter customers
- Receive cash payments and run credit card and check approvals
- Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
- Print and distribute e-mailed customer purchase orders
- Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
- High school diploma / equivalent
- At least 1 year of related experience
- Detailed oriented
- Good with basic math
- Skilled in Microsoft Office Suite
- Good organizational and problem-solving skills
- Experience with multi-line phone system
- Attention to detail
- Pleasant phone personality
- Ability to multi-task
- Ability to sit for extended periods of time
- Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC and keyboard
- Bending and some lifting
- Extensive writing
- Extensive phone and radio use
- Tasks can be very repetitive
- Slight lifting of ship tickets and overnight packages
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.