What are the responsibilities and job description for the Operations Manager position at Old World Pizzeria?
Lead the Craft: Operations Manager at Old World Pizzeria
Are you passionate about food, hospitality, and creating memorable experiences? At Old World Pizzeria (OWP), we’re not just making pizza—we’re crafting a culture built on old-world techniques, modern creativity, and a deep connection to our community. If you’re a leader who thrives in a fast-paced environment and takes pride in delivering excellence, we’d love to meet you!
About Old World Pizzeria
At OWP, every pizza tells a story. We combine thoughtfully sourced ingredients, naturally fermented dough, and traditional baking techniques to create food that people remember. But OWP is more than just a pizzeria—it’s a gathering place where chefs, artists, musicians, families, and neighbors come together. Our focus is on quality, authenticity, and hospitality, all served in an energetic and welcoming environment.
We believe in hard work, curiosity, and respect for the craft. Here, every employee is encouraged to grow, learn, and take pride in their work, while every guest is treated like family. OWP isn’t just a place to eat—it’s a culture of craftsmanship and community.
Position Summary
As the Operations Manager, you’ll be the driving force behind the day-to-day success of our Birmingham location. This hands-on leadership role involves overseeing all aspects of restaurant operations, from managing the team to ensuring exceptional guest experiences. You’ll work alongside the staff during service, coach employees, solve problems, and foster a positive, high-performing culture.
This is your chance to make a real impact—helping us grow, improve systems, and build a restaurant known for quality and community.
Key Responsibilities
- Oversee all daily restaurant operations and ensure smooth service.
- Lead, develop, and inspire both front-of-house and kitchen teams.
- Recruit, hire, train, and retain top talent.
- Create staff schedules and manage labor costs effectively.
- Maintain exceptional guest service standards and resolve concerns professionally.
- Ensure consistency in food quality, presentation, and adherence to recipes.
- Monitor inventory, place orders, and control food costs.
- Uphold compliance with health department and food safety regulations.
- Maintain cleanliness, organization, and equipment upkeep.
- Review daily sales, labor, and operational reports.
- Collaborate with ownership to improve systems and drive business growth.
- Foster a culture of accountability, teamwork, and continuous improvement.
What We’re Looking For
We’re seeking a leader who leads by example and sets the tone for excellence. Someone who values hospitality, takes pride in the details, and is passionate about building a successful restaurant culture. Here’s what you’ll need to succeed:
- 3 years of restaurant management experience.
- Strong leadership and communication skills.
- Ability to thrive in a fast-paced, high-volume environment.
- Knowledge of scheduling, inventory, and cost control.
- Strong organizational and problem-solving abilities.
- Food safety certification preferred (or willingness to obtain).
- Availability to work evenings, weekends, and holidays.
Why Join Old World Pizzeria?
At OWP, you’re not just managing a restaurant—you’re part of a movement to create something exceptional. You’ll have the opportunity to grow with us, develop your leadership skills, and help shape one of Michigan’s premier artisan pizzerias. If you’re ready to lead with passion, creativity, and a commitment to quality, we want to hear from you!
Ready to Apply?
If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. Join Old World Pizzeria and help us build a restaurant that’s as memorable as the food we serve. Apply today and let’s craft something amazing together!