Old Tucson Retail Associate

Division/Department: Gift Shop/Retail        

Job Title: Retail Associate 

Reports To: Retail Manager 

Type of position: Non-Exempt / Hourly  

Employee Classification: Seasonal 

Location: Tucson, AZ 

Compensation: $14.70 - $16.00/Hr. 

Job Summary:  

The Retail Associate plays a key role in delivering exceptional customer service by assisting guests, processing sales, and maintaining product displays in our on-site gift shops. The ideal candidate is enthusiastic, service-oriented, and knowledgeable about our merchandise, offering thoughtful recommendations to enhance the customer experience. 

Essential Duties/Responsibilities: 

• Assist customers with purchases, returns, and general inquiries. 

• Maintain inventory levels by restocking merchandise as needed. 

• Engage with customers by sharing product knowledge, making recommendations, and offering assistance. 

• Deliver exceptional service to all gift shop guests. 

• Accurately process cash and credit transactions. 

• Keep the sales floor clean, organized, and visually appealing. 

• Follow all safety procedures and promptly address or report any potential hazards to ensure a safe environment for customers and staff. 

• Perform other duties as assigned. 

Education, Skills & Work Experience Requirements: 

• Previous experience in the retail industry is strongly preferred. 

• Background in cash handling and familiarity with cash registers or point-of-sale systems is a plus. 

• Strong work ethic and a proactive, hands-on approach with a commitment to exceptional customer service are required. 

Work Environment: 

• Ability to stand and walk for up to 8 hours per day. 

• Regular bending, lifting, carrying, reaching, and stretching. 

• Ability to lift up to 20 pounds. 

• Work schedule may vary and can include evenings, weekends, holidays, and occasional overtime (required). 

• Some duties may take place around the park and event spaces, which may involve uneven surfaces and exposure to extreme weather conditions. 

Salary : $15 - $16