What are the responsibilities and job description for the Guest Services Associate (Morning) position at Old Town Bluffton Inn?
Are you the kind of person who thrives in the morning, the day is getting started and guests are headed out to explore our charming town? We're looking for a Full-Time Guest Associate (Morning) to be the friendly, upbeat, and capable face of Old Town Bluffton Inn during morning hours.
Company Description
Old Town Bluffton Inn is a modern, luxury boutique hotel located in the heart of charming Old Town Bluffton. The Inn is designed to provide guests with tailored accommodations and elegant interiors for a relaxing and memorable experience. Guests are invited to enjoy a weekend getaway or restful retreat while exploring the unique offerings of Bluffton. The Inn is known for its personalized service and attention to detail, creating an inviting destination for visitors. As part of our team, you will contribute to the ultimate luxury guest experience.
Role Description
This is a full-time on-site role for a Guest Services Associate - Morning located in Bluffton, SC. In this role, you will be our go-to hospitality professional ensuring everything runs smoothly as the day turns to night. Responsibilities include: assisting guests with reservations, check-ins, and check-outs; addressing inquiries and concerns; and ensuring a welcoming and seamless guest experience. The role will also include answering phone calls, managing bookings, and providing exceptional customer service to enhance guest satisfaction during their stay.
Examples of these duties:
- Front desk operations, check-ins & check-outs
- Guest communications and local concierge support
- Coordinating with housekeeping and management
- Processing payments and maintaining guest records
- Light lobby and snack-area upkeep
- Serving complimentary breakfast, with some light breakfast preparation.
- End-of-day closing, reports, and night-audit preparation
Typical Hours
- 7:00 a.m. - 12:00 p.m./1:00 p.m.
- Four weekdays
- Some rotating weekends
- Flexibility based upon occupancy
Qualifications
- Strong expertise in Guest Services and Customer Service to deliver a welcoming and positive experience for all guests.
- Prior hotel or front desk experience.
- Minimum three years in a professional environment.
- Proficiency in managing Reservations and handling related administrative tasks.
- Excellent Communication skills, including the ability to address guest inquiries and resolve concerns professionally and efficiently.
- Attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
- Ability to work some weekends, holidays, and the occasional extra shift.
What We Offer
- Competitive pay, determined by experience.
- A beautiful boutique hotel environment
- A close-knit team that values hospitality.
- Negotiable benefits and perks.
If you or someone you know love creating memorable guest experiences in an elegant setting, we'd love to connect! Please email your resume to ea@blufftoninn.com.