What are the responsibilities and job description for the Customer Service Specialist position at Old South Carriage Co?
Old South Carriage Company is searching for well-rounded Customer Service Specialist to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour recommendations, accurate monetary transactions, and efficient tour dispatching. In this role, you’ll provide incredible service making sure our customers’ experience begins with a warm hello and friendly smile. Our Carriage Tours are running from 9am till 10pm most days, and we have both AM and PM shifts for the Customer Service team (8:30-5 and 4:30-10:30). Our operations are heavily involved with horses, and all staff must be comfortable with animals and learn equine handling skills in training.
Responsibilities
- Greet customers with our southern hospitality and service
- Demonstrate exceptional product knowledge, solid software skills, and accuracy in all financial transactions
- Organize and dispatch horse-drawn carriage tours
- Move horse and carriages from different staging areas in barn
- Work in conjunction with sales team, tour guides, and barn crew in a efficient and friendly way
- Help foster a culture of excellence by treating customers and colleagues with respect
- Anticipate the needs of your team and customers alike, and be at the ready to lend a hand
- Experience in a customer-facing and service-minded environment
- Ability to exercise logistical skills and good judgement in a fast-paced environment
- Comfortable around horses and able to handle them
- Organized, attentive, and detail-oriented
- Valid drivers license with reliable transportation
- Open availability (7 days a week/ AM and PM) for a 40 hour work week.
- Industry-leading pay starting at $18hr
- Flexible scheduling around a 40-hour work week
- Free Parking in Downtown Charleston
- Free Tours for friends and family
- Opportunities for continuing education and advancement in company