Processing & Back Office Services Clerk

CENTRAL TITLE DIVISION

Job Description

The successful applicant for this position will have primary duties for entry of real estate title insurance orders into the company's proprietary software system (RamQuest). In this position, you will assign files to examiners, monitor workflows and carry out general administrative duties on behalf of management. This is a fast paced and dynamic position; attention to detail and process are critical to success.

This position requires in-office attendance, daily.

Essential Duties And Responsibilities

• Order Entry and File Assignment.
• Handling of telephone inquiries from external and internal customers; responding to inquiries regarding file status and forwarding of calls to the appropriate examiner.
• Complies with Company policies, procedures, regulatory requirements and complete mandatory company compliance training by prescribed deadlines.
• Ability to work normal business hours Monday through Friday.
• Ability to work overtime as requested by management.
• Dependable, reliable and punctual attendance is required.
• Ability to accept supervision as well as constructive feedback.
• Ability to collaborate and interact effectively and professionally with all levels of management, employees and customers by email, phone, video conferences and in person.
• Demonstrates courtesy, professionalism and is proactive and responsive to supervisor/manager, co-workers and customer needs and expectations.
• Other duties as assigned.
  
  

Knowledge/Skills/Experience Required

• Basic computer skills including proficiency in Microsoft Office Suite and Outlook.
• Ability to work in fast paced environment while successfully performing under extreme time constraints and meets prescribed deadlines.
• Strong attention to detail with excellent organizational skills, with ability to prioritize and handle multiple tasks and projects.
• Ability to act independently with sound judgment and take initiative.
• Written and verbal communications are clear, grammatically correct and business appropriate.
• Actively listens. Is mindful of how body language, gestures and nonverbal communications are perceived.
  
  

Benefits May Include

• Comprehensive medical, prescriptions, dental and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance premium paid by the company
• Voluntary supplemental life insurance for employees, spouses and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs
• 11 Company paid holidays per year
• Flexible spending account
• Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
• Transportation benefit plan for mass transit, parking and vanpool, in several markets
  
  

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

For California applicants, please click the following link to view our CCPA Applicant Notice

Old Republic Title is an Equal Opportunity Employer