Customer Solutions Representative

ENTERPRISE SERVICES

Job Description

• This position is located in Minnetonka, in office 5 days a week.
  
  

Are you detail-oriented, customer-focused, and passionate about improving service delivery in the real estate title insurance space? We’re looking for a Customer Solutions Representative to support our clients and internal teams by ensuring smooth, informed, and proactive communication throughout the real estate property document recording process.

What You’ll Do

• Serve as a knowledgeable resource for clients, answering questions about our real estate document recordation product or service.
• Research and document customer interactions, including recording transaction details and feedback.
• Create and maintain helpful content to support both customers and internal teams.
• Monitor and report on customer service KPIs(Key Performance Indicators) and metrics.
• Conduct proactive outreach to clients to ensure satisfaction and anticipate needs.
• Capture and communicate customer suggestions for enhancing our applications and service offerings.
  
  

What You Bring

• Experience in title insurance, mortgage, lending, real estate, or a related field preferred.
• Strong communication and documentation skills.
• Ability to analyze customer feedback and translate it into actionable insights.
  
  

What You Need

• Possesses intermediate proficiency in Microsoft Excel including, VLookup, Pivot Tables, with the capacity to manipulate data.
• Maintain detailed expertise of business operations, workflow, and procedures for supported business functions.
• Proficient in understanding processes and concepts to interpret and apply information effectively.
• Skilled in understanding workflow configurations
• Knowledge of Salesforce or another CRM (Customer Relationship Management) system is preferred but not required.
• Knowledge of real estate property documents is preferred but not required
  
  

About ePN and Old Republic Title: ePN (eRecording Partners Network), a division of Old Republic Title, is a trusted leader in providing innovative eRecording and payment solutions to the title and real estate industries. As part of Old Republic Title—an organization with over a century of financial strength and stability—we’re committed to delivering secure, efficient, and customer-focused services that help our clients succeed.

The estimated pay range stated represents the typical pay range for this position or similarly employed employees or employees performing substantially similar work. Factors which may be used to determine the actual pay rate may include, but are not limited to, education, training or experience; seniority; merit and work performance; quantity or quality of production; regional differences in compensation; differences in local minimum wages, or ability and effort.

Position's Pay Range

$25.00 - $30.00

Benefits May Include

• Comprehensive medical, prescriptions, dental and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance premium paid by the company
• Voluntary supplemental life insurance for employees, spouses and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs
• 11 Company paid holidays per year
• Flexible spending account
• Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
• Transportation benefit plan for mass transit, parking and vanpool, in several markets
  
  

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

For California applicants, please click the following link to view our CCPA Applicant Notice

Old Republic Title is an Equal Opportunity Employer