Agency Services Representative

Description

Agency Services Representative | Old Republic Surety Company

WHO ARE WE?

Old Republic Surety Company underwrites contract, fidelity, and commercial bonds, serviced through a strong and partnered network of independent insurance agencies. Solutions provided include bid bonds, performance and payment bonds, and maintenance bonds for large, middle market and smaller growing contractors. ORSC consistently offers superior service and creative underwriting options in all 50 states and some of the U.S. territories.

Are you detail-oriented, tech-savvy, and ready to build a career with a company known for stability and excellence? Old Republic Surety Company is looking for a driven Agency Services Representative to join our dynamic team. This is your opportunity to step into a role where accuracy, efficiency, and customer support come together to make a real impact.

As an Agency Services Representative, you will be at the center of our operations—ensuring the seamless processing of commercial surety transactions while supporting agents and internal teams. This role is ideal for someone who thrives in a fast-paced, digital environment and enjoys becoming a subject matter expert in systems and processes.

What You’ll Do as an Agency Services Representative

• Process complex new business, renewals, cancellations, reinstatements, and endorsements using electronic bond purchasing systems
• Prepare and distribute documents via email or mail to appropriate parties
• Assist agents in navigating electronic bond systems and the company website
• Communicate with branch personnel, field teams, agents, and principals to resolve transaction questions
• Monitor transactions and manually update system records as needed
• Review daily and monthly reports, identifying errors and notifying appropriate personnel
• Oversee recurring projects and ensure timely, accurate completion
• Update agency billing defaults and process transactions efficiently
  
  

What You Bring

As a successful Agency Services Representative, you bring strong organizational skills, technical proficiency, and a commitment to accuracy. You’re comfortable balancing multiple priorities while maintaining attention to detail.

• High School Diploma or equivalent required
• Minimum of 2 years of related experience or equivalent combination of education and experience
• Proficiency with Microsoft Office and general computer systems
• Excellent written and verbal communication skills
• Strong proofreading and data accuracy skills
• Exceptional attention to detail and organizational abilities
• Ability to handle confidential information with discretion
• Ability to work independently in a fast-paced environment
  
  

Company Benefits

Financial:

• Competitive salary
• 401k Savings & Profit-Sharing Plan, including company match contribution
• Roth investment options
• 529 Education Savings Plan
• Employee Referral Bonus Program
  
  

Health:

• Health Insurance
• Dental Insurance
• Flexible Spending & Health Savings Account options
• Life Insurance
• Vision Insurance
• Supplement Life Insurance
• Long-Term Disability Insurance
• Paid Leave of Absence Benefits
• Accident & Critical Illness Insurance
• Pet Insurance
  
  

Work-Life Balance:

• 37.5 hour standard work week
• Hybrid work opportunities available upon completion of training
• Casual business attire
• Generous paid time-off (PTO)
• Paid holidays
• Volunteer opportunities
• Company-sponsored events and outings
  
  

Old Republic Surety Company is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.