Quality Assurance Coordinator

ENTERPRISE SERVICES Job Description: At Old Republic Title, accuracy and integrity are at the heart of what we do. As a Quality Assurance Coordinator, you’ll play a vital role in our post-closing process—reviewing, organizing, and delivering closed loan packages that meet the highest quality standards. Your attention to detail and commitment to precision will help ensure our lender partners and customers receive flawless results every time. This role is ideal for someone who thrives in a structured, fast-paced environment and takes pride in doing work that truly matters. You’ll collaborate with skilled professionals, gain valuable insights into the title and escrow process, and contribute to a legacy of trust that spans over a century. Location: This is a fully in-person position based out of our Pittsburgh, PA location. What You’ll Do Process and route incoming FedEx packages for the QA Review Team. Organize and stack closed loan packages according to lender-specific requirements. Scan, upload, and submit completed loan packages into the Vinca system for QA review. Verify consumer funds and process checks based on Closing Disclosure (CD) details. Ensure all executed documents are accurately attached to corresponding orders. Confirm all lender and company specifications are met before final shipping. Ship reviewed and approved loan packages promptly to the correct lenders. Keep systems updated with accurate status notes for all audit and resolution tasks. Respond to internal and external inquiries promptly and professionally. Identify and resolve issues efficiently, escalating to leadership when appropriate. Maintain compliance with company policies, procedures, and regulatory standards. What You’ll Bring Strong attention to detail and organizational skills — you notice what others might miss. Ability to work independently while collaborating effectively across departments. Excellent written and verbal communication skills. Comfort working in a fast-paced, deadline-driven environment. Proficiency in Microsoft Office Suite and Outlook. Dependable, punctual, and proactive with a positive attitude. Why You’ll Love Working Here Meaningful impact: Your precision ensures every transaction meets the highest standards. Supportive team: Work alongside professionals who value collaboration, integrity, and respect. Growth opportunities: Build expertise in the title and escrow industry and develop your career within a stable, respected company. Trusted legacy: Be part of a company that’s been safeguarding property rights for over 100 years. #LI-MO1 Benefits may include: Comprehensive medical, prescriptions, dental and vision plans 401(k) plan with a discretionary company match Shareholder Purchase and Reinvestment Plan Basic life and accidental death and dismemberment insurance premium paid by the company Voluntary supplemental life insurance for employees, spouses and dependent children Fertility and Family Building Benefits Paid Disability benefits Paid time off programs 11 Company paid holidays per year Flexible spending account Health savings account (available to High Deductible Health Plan participants only) Employee Assistance Program Educational Assistance Program Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge Transportation benefit plan for mass transit, parking and vanpool, in several markets Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process. For California applicants, please click the following link to view our CCPA Applicant Notice Old Republic Title is an Equal Opportunity Employer For over 100 years, Old Republic Title has helped Americans protect their property rights while providing peace of mind for one of the biggest investments homeowners will make. We work closely with title agents, real estate professionals, lenders and industry experts to secure safe and efficient real estate transactions. We provide comprehensive title and escrow products and services for individuals, businesses and government.