Client Experience Associate

ENTERPRISE SERVICES Job Description: Are you passionate about delivering exceptional customer service and resolving client inquiries in real-time? As a Client Experience Associate at Old Republic Title, you’ll be the key point of contact for our clients, ensuring their questions are answered swiftly and professionally. You'll manage client communications, track inquiries, and provide follow-up updates to ensure complete satisfaction. If you're someone who thrives in a fast-paced environment and enjoys being a proactive problem-solver, this role is for you! This is a hybrid schedule - starting onsite at our Pittsburgh, PA location and moving hybrid after a probationary period. Key Responsibilities: Serve as the primary point of contact for client inquiries via email and phone. Provide real-time updates, solutions, and status tracking to ensure timely resolution. Manage shared email folders and distribute inquiries to the appropriate operational teams when necessary. Document and categorize client inquiries in the system using appropriate task codes. Track inquiries to ensure Service Level Agreements (SLAs) are met or exceeded. Maintain professional relationships with clients, supervisors, and vendors through clear and courteous communication. Assist with additional tasks as assigned, including supporting company events or occasional overtime. Skills & Qualifications: 2 years of industry experience in client services, preferably in title or real estate. Strong communication skills—both written and verbal, with excellent interpersonal abilities. Proficient in Microsoft Office Suite and Outlook; experience with tracking and CRM systems a plus. Ability to multitask, prioritize, and remain calm under pressure in a fast-paced environment. Strong attention to detail, with excellent organizational skills. Ability to work collaboratively, accept supervision, and act as a positive representative of the company. What You’ll Gain: A dynamic work environment where every day brings new challenges and opportunities to learn. The ability to work with top-tier products within Old Republic Title and make a direct impact on client satisfaction. Opportunities for growth and development, with the chance to take on additional responsibilities and develop your professional skills. #LI-MO1 Benefits may include: Comprehensive medical, prescriptions, dental and vision plans 401(k) plan with a discretionary company match Shareholder Purchase and Reinvestment Plan Basic life and accidental death and dismemberment insurance premium paid by the company Voluntary supplemental life insurance for employees, spouses and dependent children Fertility and Family Building Benefits Paid Disability benefits Paid time off programs 11 Company paid holidays per year Flexible spending account Health savings account (available to High Deductible Health Plan participants only) Employee Assistance Program Educational Assistance Program Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge Transportation benefit plan for mass transit, parking and vanpool, in several markets Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process. For California applicants, please click the following link to view our CCPA Applicant Notice Old Republic Title is an Equal Opportunity Employer For over 100 years, Old Republic Title has helped Americans protect their property rights while providing peace of mind for one of the biggest investments homeowners will make. We work closely with title agents, real estate professionals, lenders and industry experts to secure safe and efficient real estate transactions. We provide comprehensive title and escrow products and services for individuals, businesses and government.