Assistant Manager

Company Description Old Navy is a global apparel brand focused on making fashion fun, inclusive, and accessible for every family. Since opening its first store in 1994 in San Francisco, the brand has grown to over 1,000 stores worldwide and a strong online presence, offering stylish essentials at affordable prices. Old Navy promotes a diverse, welcoming workplace where team members are encouraged to bring their authentic selves to a fast-paced, customer-focused environment. With a culture centered on fun, fashion, family, and value, Old Navy creates opportunities for growth and connection across its stores and communities. It is a brand for everyone and a place where individuals can build a meaningful career in retail.
Role Description The Assistant Manager is a full-time, on-site role located in Lee, MA, responsible for supporting store leadership in driving sales, customer satisfaction, and operational excellence. This role oversees daily floor operations, including supervising team members, monitoring service standards, and ensuring visual merchandising and product presentation align with brand guidelines. The Assistant Manager participates in scheduling, task delegation, and performance feedback, while helping to train and develop store associates. Additional responsibilities include supporting inventory management, loss prevention efforts, and adherence to company policies and procedures. The role also partners with management to foster an inclusive, engaging store culture that reflects Old Navy’s values and delivers a memorable shopping experience.
Qualifications

• Retail leadership and team management skills, including experience supervising staff and supporting performance development.
• Customer service and sales skills to engage shoppers, resolve concerns, and drive store results.
• Operational and organizational skills, such as handling inventory processes, scheduling, and store opening/closing procedures.
• Communication and interpersonal skills for collaborating with diverse team members and delivering clear direction.
• Problem-solving and decision-making abilities in a fast-paced environment, with attention to detail and follow-through.
• Experience in retail or related customer-facing roles; prior management or key-holder experience is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• High school diploma or equivalent; additional education in business, retail management, or a related field is a plus.