What are the responsibilities and job description for the Hospitality Front Desk Specialist (Seasonal) position at Old Harbor Inn?
Job Title: Front Desk Agent (Seasonal)
Employment Type: Seasonal (May – October)
Availability: Must be available to work weekends, holidays and evenings
Overview:
We are looking for a friendly, professional, and service-oriented Front Desk Agent to join our team for the summer and fall seasons. As the first point of contact for guests, you will play a key role in delivering outstanding customer service and creating a welcoming atmosphere. If you enjoy hospitality and thrive in a fast-paced environment, we’d love to meet you.
Key Responsibilities:
- Warmly greet and assist guests upon arrival and departure
- Perform efficient and accurate check-ins and check-outs; escort guests when appropriate
- Provide information about hotel services, amenities, and local attractions
- Address guest inquiries, requests, and concerns promptly and professionally
- Handle reservations both in-person and over the phone
- Maintain accurate guest records and process cash or card transactions
- Coordinate with other departments to ensure seamless guest experiences
- Keep the front desk area tidy, organized, and welcoming
- Conduct daily room inspections to ensure quality and cleanliness
- Assist with minor maintenance and housekeeping tasks (e.g., replacing light bulbs, touch-ups)
Qualifications:
- Previous experience in hospitality or customer service preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and stay organized under pressure
- Comfortable using computers and hotel management systems
- Familiarity with front desk procedures is a plus
Why Join Us?
If you’re passionate about creating positive guest experiences and enjoy working as part of a dynamic team, we invite you to apply. This is a great opportunity to gain hands-on hospitality experience in a beautiful, fast-paced setting.
We appreciate your interest and look forward to welcoming a new team member!
Job Type: Seasonal
Pay: $15.00 - $18.00 per hour
Experience:
- Hotel Front Desk: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
Ability to Commute:
- South Haven, MI 49090 (Preferred)
Work Location: In person
Salary : $15 - $18