What are the responsibilities and job description for the Tech Lead position at Old Greenwich Service Station?
🚀 About Us
We're not building a traditional car wash company — we're building something smarter, faster, and far more scalable. Our vision is to become a technology-powered, experience-driven brand that redefines how automotive service works across multiple markets. From kiosks and automation to customer engagement and operations, we're engineering something unique — and we need a hands-on builder to help wire it together.
🔧 The Role
We're hiring a Tech Operations Lead to be the driving force behind our infrastructure, tools, and systems. This isn't a strategy-only job. You'll take real problems — broken gates, failed kiosks, clunky processes — and turn them into clean, scalable solutions. You'll help design, fix, integrate, automate, and ultimately lead the execution of our entire back-end tech and systems ecosystem.
💼 What You'll Do
- Build and own tech systems at our locations (hardware software)
- Troubleshoot and fix operational tech: Wi-Fi, cameras, POS, kiosks, gates
- Implement and maintain automations (e.g., Zapier, Google Sheets workflows, dashboards)
- Source and install new tools that improve customer experience and ops efficiency
- Manage and coordinate vendors (installers, IT partners, tech service pros)
- Create dashboards and reports for real-time ops visibility (Tableau, Power BI, etc.)
- Document major systems for repeatability and scale
- Collaborate directly with ownership to turn ideas into execution
✅ You Might Be a Fit If You...
- Are hands-on, tech-savvy, and love solving problems without layers of red tape
- Have 3–6 years of experience in technical operations, systems integration, or field-based IT
- Have worked with automation tools (Zapier, Power Automate), spreadsheets, dashboards, and cloud tools
- Are comfortable with some physical tech (routers, security cams, kiosks, low-voltage systems)
- Thrive in fast-paced, unstructured environments where you own the outcome
- Want to help build a brand from the ground up and leave your fingerprint on how it runs
- Bonus: background in car wash, QSR, multi-unit retail, or logistics
🎯 Why Join Us
- Direct access to leadership
- Real ownership of your projects
- Competitive compensation with long-term growth
- Chance to shape and scale a high-performance tech-forward company
- Work on real things, with real impact, every single day