What are the responsibilities and job description for the Supervisor, GlenCove position at OLD EDWARDS HOSPITALITY GROUP?
Job Details
Job Location: HIGHLANDS, NC
Salary Range: Undisclosed
Description
The GlenCove Supervisor oversees all aspects of the F&B operation and all its services, involved with creation of concepts and innovating the department while focusing on details, quality and membership. Oversee all outlets - Zachary's Restaurant, Pool Deck, Food Truck, Snack Bar, Entertainment Barn- Bowling & Arcade room.
Responsibilities
- Assist the Clubhouse Manager with training and coaching of staff members on a daily/weekly/monthly/annual basis.
- Create concepts and department innovation, while focusing on detail, quality and customer service
- Consistently check of Food and Beverage quality, restaurant services and plate presentation
- Liaise on an on-going basis with Clubhouse Manager to ensure all Members and Guests needs and requirements will be met
- Provide quick service for last-minute changes
- Handling guest issues & requests
- Achievement of budgeted food and beverage sales and labor cost controls
- Completion/ Supervision of payroll & tips / Monthly beverage inventories
- Involvement of weekly scheduling and daily POA's
- Inspect all details of all outlets for correct mis en place
- Ensure all SOP's are being followed
Qualifications
- Knowledge of food and beverage operations and preparation is required
- A degree in hospitality or business management is preferred
- Previous supervisory experience is desired
- Excellent communication and guest relation skills in English
- The ability to work well with a large group of people in a team environment
- Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
- Must be effective at listening to, understanding and clarifying concerns and issues raised
