What are the responsibilities and job description for the Four65 Host position at OLD EDWARDS HOSPITALITY GROUP LLC?
The Four65 Host/Hostess ensures a smooth greeting process at the Four65 Bistro. This is including set-up for service, greeting guests, ensuring an effective seating process and great customer service. The Host will report to the Manager.
Responsibilities
• Ensure all tables are properly set prior to seating guests
• Maintaining seating chart on our seating system
• Ensuring table revenue is maximized
• Greet and seat properly and issue the menus correctly
• Answering phones and taking reservations, always following the correct procedures
• Organize and maintaining a clean, presentable greeting podium
• Ensuring menus are clean and prepared before every shift
• Be familiar with all Old Edwards properties, hours of operations and their locations
• Must have attention to details to ensure the restaurant and the host area look inviting for our guests
• Basic knowledge of food and beverage operations
• Excellent communication and guest relation skills in English
• The ability to work well with a large group of people in a team environment
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
• Ability to work a flexible schedule including nights, days, weekends, and holidays
• Essential duties require extended periods of standing and walking as well as frequent reaching and kneeling, pushing, pulling, carrying, lifting and moving objects 50 lbs. or more.
• Duties are performed in both indoor and outdoor settings