Front Office & Customer Service Assistant

Title: Front Office & Customer Service Assistant

Report To: VP Sales & Finance

General Purpose of Job: Customer Service and Order Entry

Duties and Responsibilities: Responsibilities include, but are not limited to:

Daily Responsibilities:

• Initial point of contact for all visitors, answering and directing phone calls and maintaining the facility sign in log.
• Process orders from customers that are presented via email, phone and/or EDI
• Determine order details are correct (price, qty, shipping details, etc…)
• Interface with customers, brokers and/or buyers regarding correction of details
• Daily filing, daily tasks and processing prior day’s production paperwork.
• Process daily billing and customer invoices and ensure invoices are delivered.
• Maintain accuracy of customer item pricing within the ERP system.
• Maintain and order office supplies and manage scheduling of office equipment servicing.

Customer Service:

• Receive and log customer food safety/quality concerns and route to safety/compliance and QC Departments for timely response.
• Receive and execute sample requests, provide tracking for shipments and lot traceability.
• Based on production information, keep customers informed regarding order delays, shortages and expected shipping of products.
• Execute new customer set ups within the ERP.
• Cross reference new item set ups within SPS.
• Provide customer support

Safety Compliance:

• Ensure the operation of a clean and safe environment as mandated by Old Dutch Vinegar& Mustard, Good Manufacturing Practices, state and Federal Laws.
• Participate in Monthly Internal audits (inspections).
• Responsible for Food Safety, Food Quality and SQF program requirements.
• Updating and communication of all safety data sheets (SDS) as required by the written communication laws of OSHA and the state.
• HACCP Duties as assigned. HACCP Team member.
• Follows all program guidelines for Halal and Kosher certifications.
• Enforces plant GMP’s.

Education &Experience:

• 3-5 years of similar experience in an office environment and an associate’s degree in a relevant field.
• Excellent interpersonal and communication skills, both verbal and written.
• Candidates should have good customer service/phone skills, computer skills to include intermediate proficiency in Microsoft office suite and EDI.
• Complies with all quality and safety rules, ensuring adherence to Health, Safety and Environmental policies and housekeeping best practices.
• Intermediate to advanced working knowledge of ERP software (Netsuite/Oracle Preferred)
• Candidates should have good organizational skills and be able to multi-task.
• Prior experience with order processing, customer management preferred.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)
• Front Office: 3 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Greenville, NH 03048 (Required)

Work Location: In person

Salary : $19 - $23