What are the responsibilities and job description for the Receptionist position at Old Dominion Rehabilitation and Nursing?
Old Dominion Rehabilitation and Nursing is a family of skilled nursing facilities and rehabilitation centers. We are resident-centered and quality-focused! Our workplace culture is all about uplifting people. If you are looking for a healthcare organization where you can bring your best "you" to work, where you can make a difference, and where you can team up with like-minded co-workers, then we are also looking for you. Join us!
While working here, you will enjoy:
Provide general office support with a variety of clerical activities and related tasks. Responsible for answering incoming calls, directing calls to appropriate departments and employees, mail distribution, flow of correspondence, requisition of supplies, when necessary, as well as additional clerical duties.
Essential Duties & Responsibilities:
While working here, you will enjoy:
- Employee Engagement Activities
- Positive work environment
- Excellent Training
- Competitive Pay
Provide general office support with a variety of clerical activities and related tasks. Responsible for answering incoming calls, directing calls to appropriate departments and employees, mail distribution, flow of correspondence, requisition of supplies, when necessary, as well as additional clerical duties.
Essential Duties & Responsibilities:
- Meet physical and sensory requirements stated below and be able to work in the described environment.
- Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment.
- Answer telephones or switchboard during scheduled shift.
- Ensure phone calls are redirected to appropriate employee or department.
- Transfer callers to appropriate voicemail when an employee is unavailable.
- Provide callers with information about the facility, such as address, directions, fax numbers, facility/Company website and other related information.
- Receive, sort and forward incoming mail.
- Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
- Assist in the ordering, receiving, stocking and distribution of office supplies.
- Assist with other related clerical duties, such as copying, faxing, filing, etc., as needed.
- High school diploma or GED required or equivalent related work experience.
- Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties.
- Excellent phone etiquette skills required.
- Effective verbal and written English communication skills.
- Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
- Highest level of professionalism with the ability to maintain confidentiality.
- Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
- Customer service oriented with the ability to work well under pressure.
- Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
- Strong analytical and problem-solving skills.
- Approachable, flexible and adaptable to change.