What are the responsibilities and job description for the Account Manager position at Old Dominion Mechanical?
Account Manager (Service)
Department: Service Sales
Reports To: Sales Manager
Status: Full-Time, Exempt
Salary: $60,000-$75,000
Our Mission & Culture
Old Dominion Mechanical has been delivering premier commercial and industrial mechanical services since 2013. Our mission is to exceed our customers’ expectations while providing long-lasting partnerships built on trust, quality, and collaboration. We value a strong, supportive team environment and strive for superior customer service both internally and externally. As our Service Account Manager, you will be the driving force behind these partnerships, acting as a trusted advisor to our clients while helping scale our service operations.
Primary Function
The Service Account Manager is responsible for growing market share, hitting budgeted sales targets, and managing pricing strategies to meet margin goals within an assigned commercial territory. This role combines strategic relationship management with technical consulting, requiring you to develop custom account plans, solve complex client issues, and collaborate closely with our project and service engineering teams to ensure seamless delivery.
Essential Duties & Responsibilities
Sales & Strategic Planning
Notice to Applicants: To ensure compliance with Virginia SB 215, ODM bases all compensation offers strictly on the job's defined requirements and market value. ODM does not and will never ask for your current or historical compensation data. Candidates are protected from retaliation or bias should they decline to share prior wage information.
Department: Service Sales
Reports To: Sales Manager
Status: Full-Time, Exempt
Salary: $60,000-$75,000
Our Mission & Culture
Old Dominion Mechanical has been delivering premier commercial and industrial mechanical services since 2013. Our mission is to exceed our customers’ expectations while providing long-lasting partnerships built on trust, quality, and collaboration. We value a strong, supportive team environment and strive for superior customer service both internally and externally. As our Service Account Manager, you will be the driving force behind these partnerships, acting as a trusted advisor to our clients while helping scale our service operations.
Primary Function
The Service Account Manager is responsible for growing market share, hitting budgeted sales targets, and managing pricing strategies to meet margin goals within an assigned commercial territory. This role combines strategic relationship management with technical consulting, requiring you to develop custom account plans, solve complex client issues, and collaborate closely with our project and service engineering teams to ensure seamless delivery.
Essential Duties & Responsibilities
Sales & Strategic Planning
- Drive Service Revenue: Generate budgeted service sales and manage mechanical service contracts to achieve corporate margin goals.
- Develop Account Business Plans: Create and execute customized, long-term business plans for strategic accounts to maximize partnership profitability and mutual support.
- Identify Market Opportunities: Monitor local commercial market trends, capture relevant sales data, and proactively pursue new preventative maintenance and modernization accounts.
- Sales Reporting: Attend strategic sales meetings and regularly report on pipeline health, activity, and new business development.
- Act as a Trusted Advisor: Identify client pain points and mechanical challenges, designing custom action plans and technical solutions to meet their needs.
- Provide Technical Support: Deliver expert advice and application support regarding commercial HVAC systems, retrofits, and energy efficiency solutions.
- Build Industry Alliances: Develop and sustain high-value relationships with building owners, property managers, contractors, and key industry partners.
- Ensure Seamless Delivery: Collaborate daily with project managers, estimators, and dispatch teams to guarantee fluid execution and absolute customer satisfaction.
- Maintain Industry Expertise: Stay continuously updated on the latest HVAC technologies, safety standards, and emerging commercial equipment trends.
- Industry Experience: Proven track record as an Account Manager or Sales Engineer specifically within the commercial/industrial HVAC or mechanical services sector.
- Technical Proficiency: Deep understanding of commercial HVAC systems, hydronics, air distribution, preventative maintenance protocols, and facility applications.
- Sales Excellence: Strong negotiation and value-selling capabilities, with a documented history of meeting or exceeding commercial sales quotas.
- Communication Skills: Elite interpersonal, presentation, and relationship-building skills across all organizational tiers (from field technicians to C-suite executives).
- Operational Discipline: Self-motivated, highly organized, and metric-driven, with the ability to manage multiple complex accounts simultaneously.
Notice to Applicants: To ensure compliance with Virginia SB 215, ODM bases all compensation offers strictly on the job's defined requirements and market value. ODM does not and will never ask for your current or historical compensation data. Candidates are protected from retaliation or bias should they decline to share prior wage information.
Salary : $60,000 - $75,000