Server

Job Description

Job Description
Hourly Non-Exempt Position

Position Title: Server

Summary: Takes orders and serves food and drinks to Guests in bar area and/or dining area.

Essential Duties and Responsibilities

• Serve multiple tables of Guests simultaneously as determined by management
• Record Guest orders and enter them in the Point-of-Sale system in a timely manner.
• Refill drinks and deliver food as soon as necessary or available via tray service.
• Perform money transactions, return accurate change, and close checks in Point-of-Sale system.
• Provide great Guest experience through menu presentation and suggestive selling.
• Check Guests’ identification and serve alcoholic drinks adhering to state and local regulations.
• Work in team environment and communicate with Team Members and Guests.
• Perform opening and closing side duties as assigned (e.g., ice buckets, roll silverware, set up soda machines, etc.)
• Other functions assigned by management (e.g., prep desserts and salads, restock, check restrooms, empty bus tubs, refill ice, assist other FOH & BOH Team Members, etc.).

Education & Experience:

• No prior education or experience required.
• Must be 18 years of age to serve alcohol or as state regulations dictate.

Performance Standards:

• Meets all company service standards
• Demonstrates salesmanship with guests
• Maintains an upbeat, guest-first, positive attitude.
• Strives to provide a professional image and demeanor
• Team work (running food, bussing tables, refilling drinks, etc.)
• Completes all ongoing certifications/validations (LTO, new menu, etc.)
• Maintains a clean section
• Adhere to the Old Chicago’ Appearance Standards.

Working Conditions:

• 100% Walk and stand.
• 50% Carry service tray weighing up to 40 lbs from kitchen to bar or dining area.
• 50% Operate Point-of-Sale system and make correct change.
• 25% Reach, bend, stoop, wipe, and lift up to 30 pounds.
• Navigating steps if applicable to the location.

Training Requirements:

• Successful completion of hourly position validations, including company-required training (safety, systems, menu) and passing alcohol certification (ServSafe) within 60 days of employment.