What are the responsibilities and job description for the Shift Supervisor position at Old Chicago - Hourly Career Center?
POSITION TITLE: Shift Supervisor
PURPOSE: To oversee the operations of the restaurant during assigned and designated periods. To ensure high standards of Speed of Service, Guest Engagement and Profitability while strictly adhering to the policies and procedures of Old Chicago Pizza Taproom LLC.
ESSENTIAL DUTIES:
- Supervise restaurant in the absence of an assistant or General Manager.
- Strictly follow company Cash Handling Policies & Procedures expectations.
- Complete opening and closing duties utilizing the Opening & Closing Operational Checklists.
- Execute Manager Travel Path 4-6 times per hour during peak hours of operation.
- Engage Guests through effective table visits and relationship building.
- Promptly and professionally handle Guest issues/complaints using the 3 A’s of Guest Recovery.
- Effective on Expo; ability to monitor food and beverage quality standards.
- Hold team members accountable to our company standards.
- Communicate all team member issues/complaints to management team through manager communication log or one-on-one.
- Follow and understand company policies and procedures at all times.
OTHER DUTIES:
- Maintain performance standards and motivate team through positive role modeling and leadership.
- Required to make appropriate decisions in a fast-paced environment.
- Practice responsible alcohol service standards and enforce local and state liquor laws.
- Practice safe food handling procedures and enforce safety procedures in restaurant.
- Other duties as assigned by management.
ESSENTIAL PHYSICAL REQUIREMENTS:
100% Walk and stand.
90% Engage Guests and coach team members.
50% Perform basic operations in back office systems: Aloha & CTUIT
25% Reach, bend, stoop, wipe, and lift up to 50 pounds.
ESSENTIAL TRAINING REQUIREMENTS: Successful completion of the FOH Shift Supervisor Program, HR Law Room Anti-Harassment Course, and FOH Supervisor Taproom validations.
QUALIFICATIONS: Must be 18 years old to serve alcohol or as state regulations dictate.
Team members are held accountable for all duties of this job.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.