What are the responsibilities and job description for the Service Business Development Coordinator position at Olathe Ford Lincoln?
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Olathe Automotive Group. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.
Position Overview: As a BDC Representative, you will be a point of contact for our customers, providing them with exceptional service and assistance. You will be responsible for handling incoming service inquiries, scheduling appointments, and ensuring a smooth and efficient service process. Your ability to communicate effectively, build rapport with customers, and pay attention to detail will be key to your success in this role.
Benefits:
Health, Dental, and Vision Insurance
Company-paid life Insurance
401k with Company Match
Paid Personal Days
Paid Vacation Days
Paid Holidays
Paid Volunteer Day
New Car Discounts
RV Discounts for renting and buying
Discounts on Products and Services
Responsibilities
Answer customer calls and set service appointments
Serve as a receptionist to greet walk-in customers and direct them to the appropriate team members for further assistance
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Assist customers with rental car contracts, rental pick-ups and returns
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Position Overview: As a BDC Representative, you will be a point of contact for our customers, providing them with exceptional service and assistance. You will be responsible for handling incoming service inquiries, scheduling appointments, and ensuring a smooth and efficient service process. Your ability to communicate effectively, build rapport with customers, and pay attention to detail will be key to your success in this role.
Benefits:
Health, Dental, and Vision Insurance
Company-paid life Insurance
401k with Company Match
Paid Personal Days
Paid Vacation Days
Paid Holidays
Paid Volunteer Day
New Car Discounts
RV Discounts for renting and buying
Discounts on Products and Services
Responsibilities
Answer customer calls and set service appointments
Serve as a receptionist to greet walk-in customers and direct them to the appropriate team members for further assistance
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Assist customers with rental car contracts, rental pick-ups and returns
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.