What are the responsibilities and job description for the Parts Consultant position at Okoboji Motor Company?
Okoboji Motor Company, located in Spirit Lake, Iowa, has been serving customers since 1984. Representing Chevrolet, Buick, and Toyota franchises, the dealership is known for its "Best Price" philosophy, promoting transparency and a haggle-free vehicle buying experience. The sales team is focused on customer satisfaction, with a non-commission-based pay structure and ongoing satisfaction measurement. Okoboji Motor Company offers additional value to its customers, such as a 7-day money-back guarantee, a 30-day exchange program for used vehicles, and a Lifetime Powertrain Warranty on select models. Its friendly atmosphere, commitment to customer service, and modern facilities further enhance the dealership’s appeal.
This is a full-time, on-site role for a Parts Consultant at Okoboji Motor Company, located in Spirit Lake, IA. The Parts Consultant will assist customers and technicians in identifying and procuring automotive parts and accessories, provide superior customer service, and maintain inventory accuracy. Responsibilities include managing inventory levels, coordinating with the service department, and ensuring efficient flow of parts. The Parts Consultant will contribute to a friendly and professional environment, supporting customer satisfaction and promoting the dealership’s values.
- Experience in Customer Satisfaction and Customer Service, with a commitment to meeting client needs
- Strong Communication skills to interact effectively with customers, service technicians, and team members
- Knowledge of Dealer Management systems and processes
- Familiarity with Inventory Control processes and techniques, ensuring accurate ordering and stocking of parts
- Basic automotive knowledge is preferred but not required
- Detail-oriented, organized, and able to work efficiently in a fast-paced environment
- Ability to provide a positive and welcoming customer experience