What are the responsibilities and job description for the Assistant Athletic Director of Ticketing & Revenue Generation AS7688 position at Oklahoma State University?
Campus
OSU-Stillwater
Contact Name & Email
Andrew Hamor, ahamor@osugiving.com
Work Schedule
Monday through Friday, 8:00am-5:00pm with evenings and weekends
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
Commensurate with education and experience
About This Position
The Assistant AD / Revenue Generation & Ticketing will lead & continuously improve the OSU Athletics Ticketing team and related functions for OSU Athletics while serving as primary ticket manager for football or other sport(s) as assigned (with assistance of secondary football ticket manager) and assisting its team with all other ticket sports. It will also serve as the internal primary point of contact for all ticketing requests, including those from Athletics and other OSU units, such as the President's Office, Foundation, etc. This position will ensure OSU Athletics Ticketing and its systems provide a premier ticketing experience for fans and internal constituents. In collaboration with Ticketing & Sales, POSSE & Development, Marketing, Analytics, Business Office, and sport representatives as needed, this position will lead development of ticket system coding, pricing, packaging, distribution, and key dates such as renewals, on-sales, seat selections, etc. for its managed sports/ticket items while providing its team strategic and operational guidance to do the same for their sports. This position will also assist with sales & service during periods of high call or in-person volume. In leading the team, it will assign sport ticket management duties and develop, document, and implement robust full- and part-time talent sourcing, identification, & training programs, set team and individual goals, ensure team proactivity, production, timeliness, and accuracy, and provide frequent advice and accountability to promote team development. This includes providing system and policy training and continuous quality control for all sales transaction operators, including those not under its supervision (e.g. POSSE and Ticketing & Sales). Position and its team will work closely with team and administrative representatives to facilitate an exceptional internal customer service experience while providing donors/fans & other external customers elite "Orange Carpet Service". Position and its team will work with Ticketing & Sales to ensure all gameday staffing needs are fulfilled. Position will lead relationships with vendors, including the primary ticket system vendor. It will manage or assign management of accounting adjustments to ensure accuracy and consistency with business office reports while also ensuring ticketing database & related system function and accuracy. It will ensure its team's compliance with PCI, Internal & External Audit, NCAA, conference, state, University, and other rules and recommendations ? including administration of the complimentary ticket policy. It will responsibly manage any budget allocated to its unit. This position includes potential travel to road games, preseason and post-season play, Big 12 championships, NCAA Championship events and other events or responsibilities directed by its supervisor.
Required Qualifications
OSU-Stillwater
Contact Name & Email
Andrew Hamor, ahamor@osugiving.com
Work Schedule
Monday through Friday, 8:00am-5:00pm with evenings and weekends
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
Commensurate with education and experience
About This Position
The Assistant AD / Revenue Generation & Ticketing will lead & continuously improve the OSU Athletics Ticketing team and related functions for OSU Athletics while serving as primary ticket manager for football or other sport(s) as assigned (with assistance of secondary football ticket manager) and assisting its team with all other ticket sports. It will also serve as the internal primary point of contact for all ticketing requests, including those from Athletics and other OSU units, such as the President's Office, Foundation, etc. This position will ensure OSU Athletics Ticketing and its systems provide a premier ticketing experience for fans and internal constituents. In collaboration with Ticketing & Sales, POSSE & Development, Marketing, Analytics, Business Office, and sport representatives as needed, this position will lead development of ticket system coding, pricing, packaging, distribution, and key dates such as renewals, on-sales, seat selections, etc. for its managed sports/ticket items while providing its team strategic and operational guidance to do the same for their sports. This position will also assist with sales & service during periods of high call or in-person volume. In leading the team, it will assign sport ticket management duties and develop, document, and implement robust full- and part-time talent sourcing, identification, & training programs, set team and individual goals, ensure team proactivity, production, timeliness, and accuracy, and provide frequent advice and accountability to promote team development. This includes providing system and policy training and continuous quality control for all sales transaction operators, including those not under its supervision (e.g. POSSE and Ticketing & Sales). Position and its team will work closely with team and administrative representatives to facilitate an exceptional internal customer service experience while providing donors/fans & other external customers elite "Orange Carpet Service". Position and its team will work with Ticketing & Sales to ensure all gameday staffing needs are fulfilled. Position will lead relationships with vendors, including the primary ticket system vendor. It will manage or assign management of accounting adjustments to ensure accuracy and consistency with business office reports while also ensuring ticketing database & related system function and accuracy. It will ensure its team's compliance with PCI, Internal & External Audit, NCAA, conference, state, University, and other rules and recommendations ? including administration of the complimentary ticket policy. It will responsibly manage any budget allocated to its unit. This position includes potential travel to road games, preseason and post-season play, Big 12 championships, NCAA Championship events and other events or responsibilities directed by its supervisor.
Required Qualifications
- Bachelor's Finance, Economics, Marketing, Communications, Business Administration or related field; Extended ex (degree must be conferred on or before agreed upon start date)
- 3 years of supervisory, ticketing, customer service, public relations and/or computer experience.
- Skills, Proficiencies, and/or Knowledge: Detail-oriented, proactive, organized, diligent in documentation, flexible within reason to provide exceptional service. Communicative, intentional leader and talent developer to continuously enhance not only this position but develop those under its leadership. Ability to develop and implement customer service skills-communications, problem solving, flexibility, strong phone skills. Ability to interpret, understand, implement, and manage multiple tasks simultaneously. Knowledge of NCAA and Big 12 Conference rules and regulations preferred. Proficiency with computer operations required. Must be able to lift up to 50 pounds. Must be able to stand on feet up to 3 hours.
- Master's Marketing, Communications, Business Administration, or related field
- Knowledge of Paciolan software; Experience in Athletic Ticketing Knowledge of NCAA and Big 12 Conference rules and regulations