Program Assistant

SUMAMRY

Performs administrative duties and advanced level receptionist duties within the agency. Answers phones, greets visitors/staff coming to area, and performs general office duties related to same. Completes routine assignments and/or special assignments on a daily basis.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Perform program opening/closing responsibilities as pertains to assigned area, to include securing confidential items
• Types correspondence, memoranda, reports, copies and distributes information as directed, including mass mailings or internal communication; utilizes various word processing, data bases, spreadsheets when required; has operating knowledge of advance copy machines, fax, shredders, and other appropriate office equipment. Assists Client Advocate and Director of Prevention and Clinical Services when applicable
• Ensures adherence to documentation process for prescribed word processing procedures
• As designated, coordinates and manages agency forms, materials, and printing requests; receives bids for printing jobs or special projects, and checks for quality, quantity, cost accuracy and efficiency; and maintains agency forms reference manual
• Answers telephone, screen calls, routes calls and visitors, takes precise messages, etc., disseminates information when appropriate or refers to higher authority if required
• Collects first contact data over telephone for HIV/AIDS programs, either directly from the client or from the referral source and enters data into the computer; completes data entry process of OMHIS information
• Sets appointment date with the client for some intakes; on some cases, consults with Supervisor and/or Clinical Supervisor first, or gives the referral information to the appropriate Program Director for follow-up
• Directs clients, visitors and staff to program area and assists them with their particular needs
• Coordinates meetings, schedules, appointments (clients or staff), notifies participants, makes room arrangements, prepares materials, and provides clerical support by writing, preparing, and distributing minutes, etc
• Maintains constant awareness of newly-implemented program changes/revisions for all Red Rock service programs (i.e. criteria for acceptance into programs, funding source criteria, current openings and waiting lists, new staff assignments and cases assigned to staff after disposition)Maintains core competencies in relation to working with co-occurring disorders through continuing education and implementing skills into all aspects of treatment
• Attends staff meetings, workshops, and seminars to learn agency policy, rules, regulations, and procedures; participates in ongoing in-service training as well as pertinent external training
• Assists in the development and implementation of programmatic goals and objectives
• Supports and assists with the facilitation of Care Plans for consumers within the Red Rock Health Team
• Performs other duties as required

QUALIFICATIONS

• High School Diploma or equivalent with specialized vocational-technical or business training, relevant Bachelor’s Degree preferred
• Two years administrative experience with heavy public contact
• Excellent interpersonal and communication skills
• Ability to prioritize work and perform under pressure and to think quickly in unusual/stressful situations
• Experience working with community services
• Ability to maintain effective working relationships with clients, other staff and the community
• Comfortable with mental health crisis preferred
• Previous experience in medical environment preferred
•  Must be proficient with technology

PHYSICAL REQUIREMENTS

• Must have the ability to stand or sit for long periods of time
• Must have the ability to lift, push, or pull a minimum of 25 pounds
• Ability to travel approximately 10% of the time
• Ability to use telephone, PC, fax machine, copy machine, and printer

HOW WE TAKE CARE OF YOU!

• We pay a generous portion of your Health Insurance
• Low-cost Dental and Vision Insurance
• Retirement Plan with employer contributions equal to 5% of annual salary
• Student Loan Repayment Options
• No Cost Employee Assistance Plan
• 3 Weeks Paid Time-Off (increases annually between years 2-10)
• 9 Paid Holidays
• 1 Floating Holiday to use at your discretion.
• 4 Rest and Relaxation Days
• 3 days of Education Leave
• 4 hours of Volunteer Leave
• Eligible for Pay Increases and Bonuses Annually
• Employer Paid Long-Term Disability and Life Insurance

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Red Rock Behavioral Health Services does not discriminate based on race, color, national origin, religion, gender, gender identity, age, marital/familial status, sexual orientation, or disability.