What are the responsibilities and job description for the Receptionist position at Oklahoma Heart Hospital?
Overview
Join Our Team at Oklahoma Heart Hospital (OHH)
ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients’ journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we’re shaping the future of heart care in Oklahoma by serving the state and leading the nation.
Why You'll Love Working Here:
- Comprehensive Benefits:
- Medical, Dental, and Vision coverage
- 401(k) plan with employer match
- Long-term and short-term disability
- Employee Assistance Programs (EAP)
- Paid Time Off (PTO)
- Extended Medical Benefits (EMB)
- Opportunities for continuing education and professional growth
Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day!
We can’t wait for you to join our heart-centered team!
Responsibilities
Provides exceptional customer service by assisting patients throughout the check-in and check-out process while ensuring accurate registration, scheduling, insurance verification, and payment collection.
Essential Duties and Responsibilities
- Greet patients and complete the check-in and check-out process.
- Verify insurance eligibility and benefits and obtain required prior authorizations.
- Collect co-pays, deductibles, co-insurance, and other patient payments.
- Schedule follow-up appointments and coordinate referrals as needed.
- Ensure all registration, consent, and clinical paperwork is completed accurately.
- Update and maintain accurate patient demographic and insurance information.
- Route patient charts and documentation to the appropriate clinical staff.
- Serve as a liaison between patients, providers, and clinical support staff to facilitate efficient patient flow.
- Provide courteous, professional customer service while maintaining patient confidentiality.
Qualifications
Education: High school diploma or equivalent required.
Experience: Prefer one (1) year work experience, preferably in a medical front office setting; Knowledge of medical terminology desirable; Microsoft Word and computer experience
Working Knowledge: Knowledge of medical front office procedures; Knowledge of EPIC computer scheduling system; Ability to utilize Windows-based software programs; Skill in greeting patients and answering a busy multi-line telephone in a pleasant and helpful manner; Skill in operating a computer, photocopy machine, and telephone system
As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients’ experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.