Enrollment and Support Assistant

JOB SUMMARY: This position provides leadership to the Recruitment team and serves the Goodwill employment program initiatives through recruitment, coordination, and community partnerships. This position includes administrative oversight and process management for the recruitment, employment, and training teams and is responsible for the day-to-day operations within recruitment, training, and services units.

Starting Pay: $22.00/ hour

Benefits:

• Medical
• Dental
• Vision
• Life
• 401k
• *All employees are eligible for the RISE program at Goodwill. RISE helps employees gain the skills they need for personal and career growth through career guidance, job training, and support for life’s challenges.

ESSENTIAL JOB FUNCTIONS:

• Supports recruitment, employment, and training teams in achieving established outcome goals.
• Collects, organizes, and reports data to support strategic planning and performance measurement.
• Develops and maintains partnerships with community agencies to strengthen collaboration and enhance program reach.
• Coordinates events and activities for the Mobile Training Unit, REPP (Re-entry Employment Preparation Program), and YEPP (Youth Employment Preparation Program), including prerelease and post-release support efforts.
• Serves as the primary point of contact for grants, partnerships, billing, invoicing, and recruitment related service delivery.
• Manages client enrollment processes and ensures timely and accurate data entry into client management systems.
• Provides administrative support to Workforce Development staff, including scheduling, travel coordination, timesheet collection, and roster creation.
• Assists with accreditation and compliance documentation, ensuring accuracy and adherence to established standards.
• Collaborates with the Training Department to support employment placement for program completers.
• Monitors budget activity and manage purchasing for program materials, books, and supplies. • Prepares and maintains Standard Operating Procedures (SOPs) and Workforce Development policies.
• Generates reports and tracks performance metrics as required.
• Represents the organization at community and networking events to promote services and build partnerships.
• Participates in staff meetings, inter-agency collaborations, and special projects as assigned.
• Adheres to all Goodwill safety policies, regulations, and training requirements.
• Performs other related duties as assigned. Enrollment and Support Assistant– Job Description ?

QUALIFICATIONS:

• Associate’s degree or higher preferred, or comparable work experience and skill attainment.
• Excellent communication skills and the ability to work effectively with other team members.
• Proficient in MS Office Suite including Word, PowerPoint, Excel, Google Apps, and Outlook and able to navigate the internet easily.
• Must maintain valid Oklahoma driver’s license, current auto insurance and tag.
• Must maintain a good driving record and pass MVR check.
• Must pass OSBI/DOC background check as well as drug screening.

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

• Live our Values of Respect, Integrity, Commitment, and Innovation.
• Fun, creative, energetic, and oriented toward serving other people.
• Results Driven
• Customer Focus
• Strong Communication Skills
• Job Skills Knowledge
• Strong Team Member

KNOWLEDGE, SKILLS, AND ABILITIES:

• High level of attention to detail.
• Strong organizational skills, and the ability to work on several projects simultaneously.
• Excellent verbal and written communication skills.
• Good interpersonal skills: able to work well with a wide range of people.
• Demonstrate dependability through good attendance and adherence to timelines and schedules.
• Problem-solving skills.
• Initiative to accomplish tasks with little or no supervision in a timely manner.
• Maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
• Ability to complete and maintain:

o CPR and First Aid certifications

PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• This work is sedentary and requires the following physical activities: Sitting or standing for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• Frequent lifting of 20 pounds, or more with assistance.
• Employee is required to operate a computer.

WORKING CONDITIONS:

• Work in a climate-controlled environment most of the time.
• Low-moderate noise level.
• Works 40 hours per week or more when required.
• Must be willing to work a flexible schedule when necessary.
• Local travel up to 30% of the time typically day events.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.