Business Intelligence Coordinator

Join our Business Intelligence team, where you will support the systems, reporting, and operational workflows that help drive informed business decisions across the organization. As a Business Intelligence Coordinator, you will partner with cross-functional teams to maintain data quality, support Customer Relationship Management (CRM) operations, optimize business processes, and implement solutions that improve efficiency.

In this role you will:

• Navigate a variety of internal systems used to pull, clean, validate, and transform data for reporting purposes

• Assist in identifying and resolving data quality issues to support accurate and timely reporting

• Support day-to-day CRM efforts, including campaign planning, lead assignment, and pipeline management

• Create and maintain email distribution lists for upcoming events and campaigns

• Serve as a liaison between departments to ensure necessary assets, information, and approvals are received on schedule

• Design, implement, and maintain automated data workflows to streamline processes, reduce manual effort, and improve data accuracy across the organization

• Create and update written documentation, process guides, and video walkthroughs to support the team’s knowledge base

• Help ensure departmental knowledge is accessible, current, and transferable across the team

• Work closely with multiple departments, serving as an internal resource on the use and best practices of analytical tools, automation technologies, data visualizations, campaign management, and data hygiene

• Perform other duties as assigned

What you'll bring to the role:

• Bachelor's degree or equivalent work or military experience in a quantitative field, such as Mathematics, Statistics, Management Information Systems, Computer Science, or Information Technology preferred

• Strong analytical and critical thinking skills with attention to detail

• Proficiency in Microsoft Office products, including Excel, Word, and PowerPoint

• Working knowledge of data visualization tools (Tableau, Microsoft Power BI), relational databases (PostgreSQL, MySQL, SQLite), and CRM systems (Microsoft Dynamics, Salesforce) preferred

• Experience with programming or scripting languages such as Python, JavaScript, R, VBA, or similar languages for data analysis, process automation, application development, or systems integration preferred

• Familiarity with survey platforms (Qualtrics, SurveyMonkey) and experience supporting email marketing efforts through copy review and campaign coordination preferred

• Knowledge of predictive modeling techniques, including regression analysis, customer profiling and segmentation, needs analysis, and other quantitative and qualitative campaign analysis techniques beneficial

• Experience with Archtics, Microsoft Power Automate, or comparable ticketing and process automation platforms beneficial

• Ability to communicate effectively, present information to groups with diverse backgrounds and organizational levels, and build productive working relationships with internal stakeholders, external agencies, and vendors

• Ability to manage multiple projects, tasks, and priorities while working collaboratively across teams

Additional Details:

This is a full-time, hourly position reporting to the Manager, Business Intelligence & Analytics. The primary work location is the Paycom Center in downtown Oklahoma City. The work schedule is Monday through Friday from 8:30 a.m. to 5:30 p.m. CST.

We offer a positive office environment and a robust benefits package including excellent medical, dental, and vision coverage, 401k with matching funds, paid downtown parking, tuition reimbursement, employee ticket options, family gym membership subsidy, parental leave, team shop discount, and much more!

The Thunder recognizes that teams with a variety of backgrounds, perspectives and skills make a stronger company. As an Equal Opportunity Employer, the Thunder organization considers applicants fairly on the basis of qualifications, experience and business needs and provides equal opportunity regardless of race, color, age, sex, ancestry, ethnicity, national origin, religion, veteran status, marital status, pregnancy, disability, gender identity, sexual orientation, or any other legally protected status. Applicants are considered regardless of past legal system involvement, based upon the needs of the role, nature of and recency of legal history. The Thunder is committed to a welcoming and inclusive environment for all employees through its RAVE culture – Respect and Value Everyone.