Membership and Engagement Coordinator

About Us

The Oklahoma City Museum of Art is one of the leading arts institutions in the region. The Museum presents a dynamic range of exhibitions organized from prestigious museums and collections throughout the world. The Museum’s own diverse collection features highlights from North America, Europe, and Asia, with particular strengths in American art and postwar abstraction. The permanent collection also boasts one of the world’s largest public collections of Dale Chihuly glass, a major collection of photography by Brett Weston, and the definitive museum collection of works by the Washington Color painter Paul Reed. The Museum’s renowned Samuel Roberts Noble Theater screens the finest international, independent, documentary, and classic films. Museum amenities include the Museum Store and the Roof Terrace. The Oklahoma City Museum of Art is accredited by the American Alliance of Museums and is a member of the Association of Art Museum Directors. The Museum serves over 125,000 visitors annually from all fifty states and thirty foreign countries.

Job Overview

The Membership and Engagement Coordinator is an essential member of the Development team, responsible for managing the Museum’s membership portfolio. The Membership and Event Coordinator will oversee and steward individual members up to $1,200; fulfill all membership benefits across levels; spearhead membership campaigns using a variety of communication methods; develop and implement strategies for increasing membership retention and attracting new members; and serve as a liaison to the Museum’s Moderns affiliate group.

Acquisition and Marketing

• Develop, manage, market and grow the total number of individuals and households participating in the Museum’s membership programs. 

• Collaborate on and implement effective marketing campaigns to attract new members, renew current members, and re-engage lapsed members, with a particular focus on increasing new members.

• Write compelling renewal/solicitation letter copy and email solicitations.

• Act as membership liaison to the marketing department.

• Develop and implement strategies for maintaining, building, and evaluating the membership program.

• Track success metrics of membership benefits and programs, using data to assess effectiveness and adoption and inform strategies.

• Work cross-departmentally with Museum teams to promote membership.

Stewardship, Engagement, and Benefit Fulfillment

• Oversee the individual membership program, meeting annual revenue and retention goals; ensure delivery of membership benefits across membership levels.

• Develop membership retention and engagement plans such as membership renewal reminders and phone call reminders.

• Foster continued engagement of Museum’s affinity and affiliate groups.

• Assist Development Events Manager with membership events in collaboration with development department staff and other departments as needed.

• Work with the Director of Development and Development Officer with identifying members to upgrade support.

Moderns

• Serve as a staff liaison to the Moderns Affiliate Group. 

• Assist Moderns Steering Committee in coordination of membership goals and events in collaboration with Museum education staff liaison.

• Performs administrative tasks related to Moderns membership in support of committee initiatives, including generating membership reports and analysis, and any expense reports as needed.

• Supports Committee marketing efforts as needed, including creation of e-blasts and webpage updates.

Abilities

• Ability to interact and integrate with variety of people and develop positive relationships

• Enthusiastic collaborator and team player

• Availability to work after business hours on membership events as needed.

• Onsite attendance is required to fulfill the major responsibilities of the job. After completion of probationary period, this position has the opportunity for limited remote work.

Education

• Bachelor’s degree preferred

• One to three years of related experience working in membership, marketing, development, non-profits, preferably for a museum or cultural institution.

Skills

• Excellent interpersonal skills, courteous and professional demeanor

• Excellent communication skills, both written and verbal

• Strong organization skills with an attention to detail

• Strong analytical and critical thinking skills

• Proficient computer and database skills

     - Microsoft Office/Office 365 (Word, Excel, Outlook, PowerPoint)

      -Blackbaud/Altru preferred

• Ability to read, analyze, and manage membership budgets

ADA Specifications 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment 

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. 

The noise level in the work environment is usually moderate. 

Salary : $37,000 - $41,000