IT Support Specialist

This position reports to and is evaluated by the manager of technology and provides technology support for the school and its employees, including hardware, software, and other miscellaneous technology infrastructure.

Required Professional Qualities

• Bachelor's degree, IT Certification, or equivalent experience
• Working knowledge of operating systems for Windows, Chrome, MAC OS, and iOS

Required Spiritual Qualities

• A strong, clear Christian testimony (Ephesians 4:1)
• A lifestyle of biblical integrity (1 Peter 3:16)
• Believe and actively support the OCS Parent Covenant, Statement of Faith, Statement on Marriage and Sexuality, Statement on Diversity and Core Values (all attached)
• Have a conviction that God has called him/her to Christian School teaching
  (Romans 12:7)
• Be a Christian role model in attitude, speech, and actions toward others (1 Peter 5:2)
• Maintain high standards of ethics, honesty, and integrity in all personal and professional matters
• Actively involved in church (Hebrews 10:24-25)
• Follows the Matthew 18 principle in dealing with interpersonal conflict

Required Personal Qualities

• A spirit of dedication, teamwork, flexibility, and responsiveness
• The ability to respond to counsel (Proverbs 13:18)
• The ability to work in a team environment (Ecclesiastes 4:9-10)
• Effective communicator
• The ability to focus, manage time, and organize to carry out essential job functions on time
• Demonstrate a sensitivity and ability to interact effectively with staff, parents, volunteers, and students
• Meet everyday stress with emotional stability, objectivity, and optimism
  (Philippians 4:6-7)
• Develop and maintain rapport with students, parents, and staff by treating others with courtesy, patience, friendliness, dignity, and respect (Romans 12:10)
• Use acceptable English in written and oral communication. Speak with clear articulation.
• Respectfully submit and be loyal to constituted authority (Titus 3:1)
• Maintain a personal appearance that is a Christian role model of cleanliness, modesty, and good taste consistent with school policy. 

Essential Job Functions

Spiritual Leadership

• Model victorious Christian living to students and families (Philippians 2:1-5)
• Pray for students, parents, staff, and the entire OCS community
  (1 Thessalonians 5:16-18)

Administrative Leadership

• Adheres to all policies and procedures governing the operation of the school
• Respect professional ethics that require confidentiality concerning the sharing of information about children, parents, or staff
• Attends and arrives punctually to scheduled devotional, committee, and faculty meetings
• Maintains professional dress and appearance as specified in the Employee Handbook
• Represents the school favorably and professionally to its constituency

Technology Leadership

• Work with the helpdesk module to provide effective and efficient first-level technical support to all faculty, staff, students, and parents, and document solutions clearly and accurately
• Installs, configures, maintains, and upgrades classroom technology, including, but not limited to, Windows, Mac, and Chromebook devices, printers, network devices, interactive panels, and phones
• Minor repair of hardware
• Work with vendors to run network cables, install network outlets, and provide other contracted services
• Assist with user account management, passwords, permissions, and device policies
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Maintain an accurate inventory of technology assets and assist with device deployment and collection
• Support student information systems (SIS) and educational software
• Perform routine system updates, patches, and basic security tasks
• Assist with technology setup for testing, events, and classroom activities

Additional Duties or Responsibilities

• Support the school's broader program by attending extracurricular activities when possible. (Back-to-School Worship night, Big Bash, school trips, Saints 5K, Drama production, Athletic Events, Band performances, Fine Arts night, Carnivals, etc.)
• Treats all school-owned technology (hardware and software) with respect, care, professionalism, and in accordance with the Technology Use Agreement