Bilingual Patient Billing Services Specialist

Oklahoma Cardiovascular Center

Oklahoma Cardiovascular Center is seeking a motivated, dependable, and detail-oriented Bilingual Patient Billing & Financial Services Specialist to join our growing healthcare practice.

This position is ideal for an organized, personable professional who is comfortable handling a high-volume workload, communicating financial information to patients, and taking ownership of patient billing inquiries, estimates, and payment follow-ups.

We are looking for someone who understands that discussing healthcare costs requires patience, accuracy, professionalism, and excellent customer service.

The ideal candidate is proactive, efficient, and comfortable working independently while contributing to a fast-paced, team-oriented environment.

Key Responsibilities

Patient Estimates & Financial Communication

• Prepare and communicate accurate patient cost estimates for office visits, diagnostic testing, procedures, and other medical services.
• Verify insurance eligibility and benefits, including deductibles, copayments, coinsurance, and out-of-pocket responsibilities.
• Clearly explain estimated patient financial obligations in both English and Spanish.
• Proactively contact patients regarding upcoming appointments or procedures to review estimates and financial responsibilities.
• Maintain accurate records of estimates provided, patient communications, and outstanding follow-up items.
• Explain the distinction between estimated charges, insurance coverage, and final patient responsibility.

Patient Billing & Customer Service

• Answer incoming calls on the patient billing line promptly and professionally.
• Assist patients with billing questions, account balances, statements, and insurance-related inquiries.
• Research billing concerns and coordinate with the billing department to resolve discrepancies.
• Provide clear and professional communication while maintaining a positive patient experience.
• Follow up on unresolved patient billing inquiries to ensure timely resolution.

Payment Collection & Account Follow-Up

• Collect patient payments, including copayments, deductibles, outstanding balances, and payments associated with upcoming services.
• Process credit card and other authorized payments accurately and securely.
• Document and post payments within the appropriate practice management systems.
• Proactively follow up with patients regarding outstanding estimates, pending payments, and account balances.
• Assist patients in understanding available payment options and established practice financial policies.
• Maintain accurate payment records and follow proper financial reconciliation procedures.

Administrative & Team Support

• Maintain organized documentation of patient estimates, payment arrangements, and billing communications.
• Work closely with scheduling, clinical, and billing teams to ensure accurate information and efficient patient service.
• Identify billing concerns or discrepancies and escalate them appropriately.
• Protect confidential patient and financial information in accordance with HIPAA and applicable privacy and payment security requirements.
• Assist with other patient financial services responsibilities as needed.

Qualifications & Skills

Required:

• Fluency in both English and Spanish, including the ability to confidently explain medical billing and financial information in both languages.
• Strong verbal communication, customer service, and interpersonal skills.
• Excellent attention to detail and accuracy when handling financial information.
• Strong organizational skills with the ability to manage multiple responsibilities and deadlines.
• Comfortable handling a high volume of telephone calls and patient inquiries.
• Ability to professionally discuss patient balances, financial responsibilities, and payment expectations.
• Proficiency with computers, data entry, and electronic recordkeeping.
• Dependable, proactive, and capable of working independently.

Preferred:

• Previous experience in medical billing, patient financial services, insurance verification, or healthcare collections.
• Experience preparing patient estimates and interpreting insurance benefits.
• Familiarity with medical terminology, CPT codes, insurance deductibles, and coinsurance.
• Experience using eClinicalWorks (eCW) or similar electronic health record/practice management software.
• Experience processing patient payments and resolving billing inquiries in a healthcare environment.
• Previous experience in a cardiology, specialty medical, or outpatient practice.

What Makes a Successful Candidate?

We value team members who take ownership of their work, follow through on commitments, and understand the importance of timely and accurate financial communication.

The right candidate will be someone who:

• Takes initiative rather than waiting to be reminded about pending tasks.
• Is comfortable making outbound calls and following up consistently.
• Can explain financial information clearly without overwhelming or confusing patients.
• Maintains professionalism when handling difficult conversations.
• Works efficiently without sacrificing accuracy.
• Is organized, accountable, and committed to providing excellent patient service.

Why Join Oklahoma Cardiovascular Center?

At Oklahoma Cardiovascular Center, we are committed to providing exceptional cardiovascular care while creating a professional, efficient, and patient-centered environment.

As our practice continues to grow, we are looking for dedicated individuals who want to contribute to a strong team, take pride in their work, and play an important role in improving the patient experience.

If you are bilingual, detail-oriented, proactive, and enjoy helping patients navigate the financial side of healthcare, we encourage you to apply.

Pay: From $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17