What are the responsibilities and job description for the Customer Service Representative position at OKIN BPS INC?
Who are we? OKIN Process is a global company focused on making operations work better for our clients. We do this by providing front-office and back-office outsourcing solutions for our clients. We help established enterprises manage and improve their business processes and scaling businesses to accelerate their business growth. We are the partner our clients turn to and trust to help them constantly improve business processes and make work better.
Customer Service Representative
As OKIN's Process Customer Service Representative, you are an integral part of the company's success. You will work as an advocate for the client and handle all requests. You will provide information regarding inbound order management. You will fulfill customer requirements to ensure exceptional service standards and respond efficiently to inquiries while maintaining high customer satisfaction. You will play an essential part that is necessary to keep the business operating successfully, elevating the customer experience.
Responsibilities:
The role requires a problem-solving personality and excellent communication skills, resilience to stress, reliability, and attention to detail, daily communication with clients to provide customer services and solutions. You will also be responsible for communicating with internal teams to verify and resolve client issues. The objective is to ensure excellent service standards and high customer satisfaction.
Duties include:
- Greet customers and determine the reason for the call
- Processing client's requests and directives
- Provide accurate and complete information using correct methods
- Problem Solving within all protocols and tools
- Verify and maintain customer account information
- Daily communication with both internal and external customers
- Handle customer escalations
- Manage large amounts of incoming phone calls
Qualifications:
- Excellent communication skills both written and verbal
- Experience in Customer Service Field is a big advantage
- Problem solving and goal-oriented personality, reliability, and attention to detail
- Knowledge of MS Office (esp. MS Excel) and Google Sheet
- Experience with Telco is an advantage
- High School graduate, Associate or bachelor's degree is an advantage
We're a fun, fast-paced, environment and our team thrives around creativity and excitement. This is a fantastic opportunity to join our company at a time of exciting growth. Although with a mature client base we are small and agile with a start-up mentality which means we try, we fail, we learn and then we succeed. As an early member of our team, you'll be instrumental in achieving our next period of growth and the only limiting factor to your success will be your motivation and desire to succeed. Eager to know more? Become a part of our team!