What are the responsibilities and job description for the Site Manager position at Okie Express Auto Wash?
Essential Functions
- Responsible for growing membership sales and meeting overall sales goals for the site.
- Manage car wash site financial accounting, invoicing, labor, and reconciling and depositing cash.
- Ensure proper inventory of chemicals, office supplies, and uniforms are kept in stock.
- Communicate daily with District or Market Manager regarding any concerns/issues and answer questions.
- Assess, communicate, and resolve vehicle damage complaints.
- Manage proper staffing, training, and performance of team members, assistant site managers, and support staff.
- Administer feedback and disciplinary action to team members as needed.
- Satisfactorily resolve customer and team member complaints, including partnering with Human Resources.
- Maintain an understanding of how site equipment works; perform maintenance on car wash equipment and troubleshoot inoperable equipment on site.
- Oversee safety of employees and car wash site and respond to safety incidents appropriately.
- Demonstrate professionalism and respectful communication at all times.
- Follow all company rules, policies, and procedures, including escalating matters that may violate company policy.
- Other duties as assigned.
Qualifications
- Previous sales or leadership experience.
- Ability to display excellent customer service skills and professionalism.
- Ability to stand for long periods of time, lift up to 50lbs, and operate in a fast-moving environment with or without accommodation.
- Flexible availability to include nights, weekends, and holidays.
- Able to work in an outdoor climate during seasonal weather conditions.
- Minimum of 18 years of age.
- Able to pass a contingent background screening.
Spotless Brands and its affiliate brands comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the company Human Resources department.
Spotless Brands and its affiliate brands are an Equal Employment Opportunity (EEO) employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.