Program Technician II - Pretrial Services

GENERAL STATEMENT OF JOB

Provides administrative, technical and operational support to assigned Department/Division.

EXAMPLES OF WORK

• Responds to telephone, email, written and in-person inquiries; provides answers and information requiring knowledge of departmental policies and procedures.
• May monitor a multi-line telephone system, may answer and direct incoming calls and greet visitors, depending on assignment.
• Prepares various documents and materials, including correspondence, memoranda, reports, spreadsheets, agendas, minutes, requisitions, invoices, forms, etc. utilizing established guidelines and procedures.
• May perform research, engage in records custodian functions, prepare news releases, publications, flyers, brochures and other promotional materials, depending on assignment.
• May purchase property, equipment, supplies and other materials and maintain inventories, depending on assignment.
• Enters data into various software and database programs; ensures that data is kept up to date.
• Performs accounting duties, including, but not limited to billing, collection, invoice payment requests, reconciliation of purchasing card statements and travel-related forms; may monitor budget accounts.
• Maintains Department/Division calendar, coordinates and schedules meeting rooms; may set up rooms or make travel arrangements, depending on assignment.
• Files paper and electronic records; maintains files and filing systems according to department/division guidelines.
• May perform timekeeping functions for assigned Department/Division.
• Processes incoming and outgoing mail, courier envelopes and facsimile transmissions.
• Performs Notary services.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Education, Training and Experience: High school diploma or GED supplemented by a minimum of two (2) years of progressively responsible experience in administrative support, to include keyboarding skills and a broad knowledge of modern office equipment; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Requires a minimum typing speed of 35 words per minute. Experience with Microsoft Word and Excel required. Experience with grant coordination, bookkeeping and/or budgets preferred. Experience with Adobe Acrobat Professional software preferred.

Licenses and/or Certifications: Requires a valid driver license. May require a certification as a Florida Notary Public within twelve (12) months of employment, dependent upon departmental assignment.

OTHER REQUIREMENTS

Physical Requirements: Requires the ability to operate office equipment, to include computers, copy/fax machines, and related peripherals. Must be able to exert 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or a negligible amount constantly to lift, carry, push and pull or otherwise move objects. Physical demands are essentially those of sedentary work.

Language Ability: Requires the ability to communicate effectively in English, including the ability to convey, record and exchange information; requires the ability to explain procedures, and to give, receive and follow oral and written instructions. Requires the ability to read basic technical data, policy and procedure manuals, codes, etc. Requires the ability to prepare forms and reports using prescribed formats, and adhering to all rules of spelling, grammar, punctuation, diction and style. Requires the ability to communicate with a broad array of individuals from various professional backgrounds.

Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of instructions in written and oral form; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.

Numerical Aptitude: Requires the ability to add and subtract totals, multiply and divide, use decimals, and determine percentages.

Interpersonal Temperament: Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads, or public contact. Requires the ability to exercise consistent tact and courtesy when in frequent contact with various professionals, county staff, and the general public.