Market Operations Manager

Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: We are a nationwide mortgage lender specializing in residential and commercial lending. Movoto, a part of the Lower family, is seeking a Market Operations Manager. As a Market Operations Manager, you’ll play a key role in keeping our real estate referral network efficient and effective. You’ll track performance data, identify trends, and work with teams across the company to improve agent performance and referral monetization. If you enjoy using data to solve real-world problems and thrive in a fast-moving environment, this role is for you. What you’ll do: Track and Report Performance Monitor daily and weekly reports to see how many new consumers are coming in, how quickly they’re being connected to agents, and how often those connections lead to successful closings. Identify trends and share insights with leadership to help guide business decisions. Compare results across markets to find opportunities for improvement. Improve Agent and Client Matches Review how well our system connects consumers with agents and make recommendations to improve match quality. Partner with other teams to ensure consumers are contacted quickly and professionally. Spot where agents might need more support or training and help coordinate solutions. Support Agent Success Keep track of how often agents are updating their client activity and following through on referrals. Help identify agents who are performing well—and those who may need extra coaching or follow-up. Work with recruiting teams to strengthen agent coverage in key areas. Manage Tools and Resources Maintain documentation with the latest insights, best practices, and lessons learned. Prepare easy-to-understand summaries and reports for leadership meetings. Who you are: 3–5 years of experience in operations, data analysis, or business management (real estate experience a plus but not required) Strong SQL and Excel or Google Sheets skills; comfortable interpreting data and drawing conclusions Experience with dashboards or analytics tools (Looker, Tableau, or similar) Excellent communication and organizational skills Comfortable working independently and managing multiple projects at once A proactive, problem-solving mindset Why you’ll love working here: You’ll be surrounded by talented, dedicated people who believe in the company’s mission. You’ll be able to shape the future of Lower’s user experience. You’ll join a locally and nationally recognized best place to work that values promotion from within. There is opportunity for professional growth and development. Plus: Competitive compensation plan Extended benefit offerings including: Medical/dental/vision Paid holidays Paid time off Parental leave Life insurance Short- and long-term disability 401K with company match Discount on home mortgage refinances or purchase Job Type: Full-time Work Location: Hybrid (Austin, TX) Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy Policy Here at Lower, we believe homeownership is the greatest wealth creator in America today. Our goal is to make homeownership accessible to more people. We also know the path to get there can be daunting; but it doesn’t need to be. As a mission-driven fintech, everything we do revolves around simplifying the home buying process. Through our growing family of companies and products, our team meets customers where they want to do business at every step of the journey. Lower has originated, underwritten, and funded tens of billions of dollars in home loans and offers an industry-leading customer experience with ratings of 4.8 on Trustpilot, 4.9 on Google, 4.9 on Zillow, and A from the Better Business Bureau. We innovate through technology, but our people are what sets us apart. Are you interested in a career at Lower but not sure what you're looking for? Click here to drop us your Resume and we can help find you a good fit on our team!