Loss Prevention - Shuttle Driver

The Shuttle Driver provides assistance with associate needs, hotel needs and department needs. This energetic individual provides rides and services to our associates at a consistent level in accordance with the Ojai Valley Inn luxury standards and regulations. Provides a warm, hospitable greeting and salutation to all associates 

Essential:

• Possess a positive, outgoing and friendly Personality.

• Ability to follow the OVI standards of Presentation.

• Ability to follow the OVI standards of Body Language.

• Ability to follow the OVI standards of Verbiage.

• High school graduate.

• Ability to drive a golf cart safely at all times.

• Ability to work cohesively with other employees as part of a team.

• Legal ability to work in the US.

• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.

• Ability to do basic arithmetic.

• Ability to work a flexible work week including nights, weekends and holidays.

• Excellent people skills.

• Ability to be a productive and positive team member. 

• Ability to maximize productivity when assigned tasks.

• Ability to be a clear thinker in pressure situations and exercise good judgment.

• Ability to focus attention to detail.

• Ability to endure abundant physical movements in carrying out job duties.

• Ability to maintain confidentiality of hotel guests and pertinent Inn information.

• Ability to ensure security of guest room access and hotel property.

• Ability to work with minimal supervision.

• Ability to communicate clearly and effectively.

• Ability to think and respond quickly to situations at hand.

• Ability to efficiently process and prioritize tasks at hand. 

• Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Maintain professional appearance, behavior, integrity, and openness to guests and fellow employees.

• Ability to remain calm and courteous in demanding and difficult customer situations.

• Ability to work evenings and weekends, when business requires.  

Desirable:

• Ability to communicate in a second language, preferably Spanish.

• Experience in a hospitality industry in a similar position.

• Ability to provide legible written communication.

• CPR certification.

• Previous guest relations training.

ESSENTIAL JOB FUNCTIONS:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor.

• Keep shuttles clean and organized at all times.

• Wear proper uniform and maintain high standards in regards to personal appearance as outlined in the       Employee Handbook and Training Manual.

• Be aware of presentation, body language, verbiage, quality of work, and attitudes around guests.

• Ability to elegantly serve all shuttle guests.

• Ability to greet every guest in an upbeat and positive manner.

• Ability to use the guest’s name frequently during every conversation.

• Demonstrate a thorough knowledge of guest room locations. 

• Demonstrate a thorough knowledge and location of all resort outlets, amenities and features along with hours of operation.

• Handle guest complaints by following the procedures as stipulated in the OVI training manual and ensuring guest satisfaction. 

• Maintain necessary communication with Door Person via radio.

• Drive the shuttle safely at all times while adhering to company standards and procedures.

• Carefully and neatly load and unload guest belongings from and into the shuttle while adhering to proper lifting techniques.

• Safely transport guests and their belongings between shuttle stops.

• Demonstrate knowledge of The Ojai Valley Inn & Spa’s style, practices, culture, terminology, organizational structure, and general philosophy.  That Philosophy should be portrayed in the professional appearance, behavior, integrity, and openness to guest and fellow employees.

• Come to work as scheduled.

• Arrive at your work area at a time listed on schedule.

• Use telephone procedures/etiquette as dictated by the training manual.

• Report accidents immediately to your immediate supervisor.

• Respect guest confidentiality.

• Train all new hires.

• Set an example to all employees and management by continually demonstrating and supporting strong client service standards.

Salary : $23