IRD - Supervisor

The IRD Supervisor must be able to perform job duties according to OVIS standards and procedures. The IRD supervisor must coordinate and control the operation responsibly and diligently. The IRD Supervisor must supervise other associates constantly, following the five star standards.  

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

SKILLS AND QUALIFICATIONS:

Essential:

• Excellent reading, writing, and oral proficiency in the English Language.
• 2 years In-Room Dining Server or In-Room Dining Coordinator experience.
• Excellent people skills.
• Ability to communicate in English with guest/visitors, vendors, media/publication contacts, community contacts, industry contacts, management and co-workers to their understanding.
• Ability to perform basic mathematical computations.
• Ability to work productively with other operating departments.
• Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems, along with suggested solutions to Manager.
• Maintain professional appearance, behavior, integrity, and openness to Associates and guests.
• Ability to prioritize and organize work assignments.
• Ability to work without constant, direct supervision.
• Be active in the role of safety and security.  Be cognizant of all emergency reporting procedures.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Ability to focus attention to details.
• Ability to remain calm and courteous in demanding and difficult customer situations.
• Ability to work evenings and weekends, when business requires.
• Knowledge of The OVI’s philosophy and practices.
• Ability to provide clear and pleasant telephone communication to all callers. 
• Ability to enforce hotel’s standards, policies and procedures.
• Ability to work cohesively with other departments as part of a team.
• Excellent motivational skills and positive energy with internal and outside guest interactions.
• Ability to maintain discretion and confidentiality of all guests and pertinent Inn information.
• Must posses a valid drivers license

Desirable:

• Fluency in a foreign language, preferably Spanish.
• Experience in hospitality industry in similar position.
• CPR certification.
• TIPs and Food Handlers certification.
• Supervisory experience.

ESSENTIAL JOB FUNCTIONS:

• Demonstrate knowledge of The Ojai Valley Inn & Spa’s style, practices, culture, Terminology, organizational structure, and general philosophy.  That Philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees and guests.

• Maintain a friendly yet unobtrusive manner with all guests throughout their dining experience.

• Demonstrate strong knowledge of all elements of The Ojai Valley Inn & Spa’s. 

• Attend and participate in all required meetings.

• Ensure all Human Resource policies and practices are applied consistently while adhering to 

• All Federal, State and Local laws.

• Promote teamwork and foster a harmonious working climate.

• Understand all food and beverage items offered, including ingredients, methods of preparation and proper service.

• Promote good public relations and handle complaints or concerns of guests.

• Recognize and address potential intoxicated, disruptive or undesirable guests.

• Properly handle and report employee guest accidents. 

• Respond properly to any hotel emergency or safety situation.

• Perform other tasks or projects as assigned by In-Room Dining Manager, hotel management, and staff.

• Constantly monitor appearance, attitude and degree of professionalism to ensure strict adherence to The Ojai Valley Inn & Spa’s standards of quality service.

• Follow proper payroll and uniform procedures.

• Offer In-Room Dining guests an enjoyable, expertly served beverage/dining experience conforming to The Ojai Valley Inn & Spa’s standards of excellence for quality, professionalism and friendliness.

• Anticipate the needs of guests.

• Ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved. Complete opening and closing side work as assigned.

• Present menus and explanations for all menu items as well as specials of the day.

• Utilize the hotel’s computer system ringing up sales, printing checks, closing checks, and completing closing readings.

• Perform all duties and functions as outlined in the Service and Training Manual.

• Check schedule on a regular basis for arrival times and changes in them.

• Gather and transport all supplies needed for the set-up of a In-Room Dining delivery including, but not limited to, silver, china, linen, glassware, condiments, food and beverage menu items etc.

• Ensure the In-Room Dining area is clean and neat prior to leaving for the shift. 

• Be aware of appearance, quality of work, and attitudes with  guests 

• Arrive at your work area at time listed in schedule.

• Report unsafe conditions.

• Respect guest confidentiality.

• Ensure all daily task and shift responsibilities are completed prior to end of your scheduled shift

• Next shift must be set up for success and hand off communication to the incoming MOD

• Coordinate internal shops with the IRD Manager

• Every order must be checked by MOD

SECONDARY FUNCTIONS:

• Work weekends and holidays.

• Must have flexible availability

• Ability to continuously stand and walk.

• Ability to negotiate asphalt, grass, carpeted floor, tiled floor and steps from one moment to the next.

• Occasional sitting for completion of paperwork.

• Stair climbing.

• Reaching to floor to pick up items (squatting, or forward bend with shoulder flexion).

• One arm in repetitive midline crossing and flexion/extension to serve guests.

• Ability to lift or move objects up to 50 lbs.

• Standing and walking is continuous for 4-5 hours at a time.

• Negotiating varied floor and exterior surfaces is repetitive.

• Moving furniture and guests personal items is occasional.

• Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements.

• Lifting and carrying a 30 lb tray is repetitive.

• Manipulating objects and operating equipment is occasional.

• Sitting is occasional for completion of paperwork.

SENSORY:  

• Rooms are often dimly lit.  Good sight and balance needed for negotiating varied floor surfaces while carrying heavy objects, pushing/pulling heavy carts, and carrying hot foods and fluids (coffee and tea).

• Speech and hearing to interact with guests.

• Sight for completion of paperwork.

• Fine motor skills are needed for writing guest checks and folding napkins.

Salary : $27