ServiceNow ITSM Process Consultant

About The Opportunity

A dynamic leader in digital transformation and enterprise service management, we empower global organizations to streamline IT operations, automate workflows, and enhance service delivery through cutting-edge ServiceNow platforms. Our consultants architect, implement, and optimize ITSM processes that align with ITIL best practices—driving operational efficiency, governance, and user satisfaction across Fortune 500 and mid-market clients. Role & Responsibilities

• Design, configure, and optimize ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Service Catalog) to meet client-specific SLAs and compliance standards.
• Lead discovery workshops to map business processes to ITIL-aligned workflows and translate requirements into scalable ServiceNow solutions.
• Configure and customize ServiceNow applications, including UI policies, client scripts, workflow rules, and business rules to automate operational efficiency.
• Collaborate with stakeholders across IT, Security, and Business units to ensure seamless integration of ITSM processes with existing enterprise systems.
• Conduct User Acceptance Testing (UAT), provide training documentation, and deliver post-go-live support to ensure adoption and continuous improvement.
• Develop and maintain technical design documents, process maps, and governance frameworks to ensure long-term scalability and audit readiness.
  
  

Skills & Qualifications

Must-Have

• ServiceNow Admin
• ServiceNow ITSM
• ITIL v4 Certification
• Workflow Automation
• CMDB Configuration
• Service Catalog Design
• Business Rules
• Client Scripts
  
  

Preferred

• ServiceNow Certified System Administrator
• Experience with ServiceNow CIS (Common Service Data Model)
• Knowledge of integrations via REST/SOAP APIs or IntegrationHub
  
  

Benefits & Culture Highlights

• Hybrid work model with flexibility to work remotely or from regional offices across the U.S.
• Competitive compensation, health benefits, and professional development stipends.
• Fast-paced, innovation-driven environment with direct exposure to Fortune 500 clients and global digital transformation initiatives.
  
  

Skills: it service management,servicenow,servicenow app engine,servicenow integrationhub,servicenow itsm,servicenow system administration,workflow automation,servicenow scripting (client/server),it service,it,servicenow platform,servicenow flow designer,rest/soap apis,csm,grc,itil v4 certification