Director of Operations - OHM Concession Group

Company Overview

OHM Concession Group is a leading food & beverage operator at St. Louis Lambert International Airport, managing 6 unique restaurant and retail concepts. We pride ourselves on delivering outstanding guest experiences, strong brand partnerships, and operational excellence in a fast-paced airport environment.

The Opportunity

We are seeking experienced Director of Operations to lead high-volume airport restaurants. This role is ideal for proven leaders who thrive in complex operations, value people development, and can balance guest satisfaction with financial performance.

What You’ll Do

• Responsible to drive area sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently across all stores.
• Know and manage the business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth, consistently across all stores.
• Lead and direct the management teams in all locations, setting sales goals and action plans for respective branches.
• Responsible for ensuring that all associates are current and up to date brand standards and POP, LTO and other advertising used by each brand.
• Ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.
• Ensure that each store associate is trained to brand standards
• Operate within assigned budget and maximize unit P&L
• Customer engagement must be a point of differentiation aimed at quality, ideas, acknowledgment and inspiration, which leads to an emotional and loyal brand/customer attachment.
• Ensuring the overall people plan of the area reflects high standards, bench and succession planning, coupled with consistent mentoring and people development.
• Responsible for consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls, site visits and email communication.
  
  
  

What We’re Looking For

• Minimum of 5 years of progressive responsibility in food and beverage store operations, with successful multiunit specialty store responsibility.
• College degree is preferred. A combination of practical experience and education will be considered as an alternative.
• A proven history of strong performance in driving performance and operations metrics, coupled with successful and consistent organizational development history.
• Demonstrated experience in successful rollout and implementation of area-wide store presentation, sales, operating discipline, and communications initiatives.
• Proven background and experience associated with associate relations, asset protection, and legal compliance.
• Outstanding leadership skills. Inspiring interpersonal effectiveness to lead team, train talent and effect change. History of building talent. Able to balance the need to deliver creative experience, and a profitable result.
  
  
  

What We Offer

• Competitive salary annual performance bonus
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Free employee meals and parking
• Growth opportunities within a national airport F&B operator
  
  
  

Why Join Us?

This is more than a job—it’s an opportunity to run some of best-known restaurant brands in St Louis. You’ll be trusted to lead big teams, drive results, and help shape the guest experience for millions of travelers each year.

Apply today to join our leadership team at St Louis Lambert International Airport!