SLOTS SHIFT MANAGER

POSITION SUMMARY:      

 General overall responsibility for the operational integrity of the Slot Department on an assigned shift.  Handles problems that may arise on the Slot Floor.  Works in conjunction with the Slot Technicians on assigned shift for upkeep of gaming devices and malfunctions.  Supervises and trains all Slot Staff under their direction. 

JOB REQUIREMENTS:

• All job functions performed by Slot Technicians and Slot Floor Attendants.
• Maintain regulatory compliance, specifically with departmental policies/procedures, MICS (Minimum Internal Control Standards) and ICS (Internal Control Standards).
• Application of all Federal currency reporting requirements.
• Oversee the supervision of all Slot floor activities and personnel for an assigned shift.
• Ensure each machine attendant provides friendly and efficient customer service.
• Assist in monitoring that jackpot payoffs are paid properly to customers.
• Ensure that all gaming machines are clean and presentable to our patrons at all times.
• Resolves customer complaints without provoking situation or directing complaint to upper level management.
• Maintains good personal hygiene and a professional appearance at all times.
• Assist customers with rules applicable to playing various games.
• Be informed on procedures relating to robbery, bomb threats and other life threatening situations.
• Perform other related duties when assigned.

EDUCATION:/EXPERIENCE:

 High School Diploma or GED/equivalent with any combination college education and work experience related to slot management equivalent to two (2) years.  Must be 21 years of age or older.  The ability to motivate staff through a teamwork approach.  Proven leadership skills that include delegating as needed. 

SKILLS:

Knowledge of administrative and supervisory techniques. Good written and oral communications skills required. Knowledge of Casino Operations as well as the ability to work with large amounts of cash, filing and general office skills. Ability to interact with people on a professional level.

SUPERVISORY RESPONSIBILITIES:

• Ability to work under pressure and diversified customer demands.
• Ability to make logical decision based off the information at hand.
• Must have knowledge of payable and machine codes.
• Ensure daily log of incidents that occur on their shifts.
• Ensure all paperwork is completed accurately for all credits paid out.
• Consults with security and surveillance personnel on suspicious customer behavior.
• Assist the Director of Gamming in motivating employees in accordance with company policies.
• Ensure assigned employees accurate and properly record all hours worked
• Ensure assigned Slot personnel are dressed in proper attire and in accordance with company policies.
• Issue oral and written reprimands to assigned personnel ads appropriate in accordance with Company disciplinary practices.
• Ensure assigned Slot personnel understand established safety rules and carry out their duties in a safe and efficient manner.
• Ensure assigned Slot personnel are following all internal control policies set by the Corporation.

EQUIPMENT TO BE USED:

Computer, Radio, Fax/Xerox Machine
 

PHYSICAL/MENTAL DEMANDS:

Ability to concentrate in very fast-paced environment and exercise good judgment in evaluating situations and taking effective action. Present ideas effectively both orally and in writing.  Walking and standing 85% - 90% of shift.

WORKING CONDITIONS:

Ability to work in a casino environment, in the midst of noise, crowded situations, etc.