What are the responsibilities and job description for the BANQUET SERVER position at Ohkay Casino-Hotel?
POSITION SUMMARY:
The duties and responsibilities of a Banquets Server are generally to provide exceptional customer service throughout the entire event process to ensure the highest standard of customer satisfaction.
JOB REQUIREMENTS:
- Assist with the complete setup and breakdown of the banquet area.
- Maintain a high level of cleanliness and awareness of sanitary practices.
- Anticipate guests’ needs and exceed customer service expectations.
- Maintain composure in a fast-paced environment.
- Relay important information about orders, allergies and special requests to the appropriate person.
- Respond urgently and appropriately to any concerns.
- Present in professional appearance and mannerisms.
EDUCATION/EXPERIENCE/SKILLS:
High School Diploma or equivalent with at least one (1) year experience. Ability to learn food handlers service.
PHYSICAL/MENTAL DEMANDS:
Moving (walking, standing, working) throughout Convention Center and continuously standing, bending, and kneeling.
Vision, hearing, speech and literacy
Lifting, pushing, pulling or carrying up to 50 pounds.
EQUIPMENT TO BE USED:
WORKING CONDITIONS:
Ability to work in a casino environment, in the midst of noise, crowded situations etc.