What are the responsibilities and job description for the Senior Director of Epic Optimization & Transformation position at OhioHealth?
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Job Description Summary
The Senior Director Epic Optimization will serve as the strategic leader responsible for optimizing the EPIC platform across OhioHealth. This role will drive the transformation of care and experience, ensuring the organization maximizes its investment in EPIC and achieves board-defined goals for operational excellence, clinical innovation, and customer experience. The role will lead a dedicated transformation team, establish robust governance and council structures, and coordinate with executive leadership to advance EPIC-optimized strategies and digital health initiatives.
The role is accountable to the Executive Steering Committee/CAO/CIO and will be measured by the outcomes achieved represented in improvements in EPIC staying current metric, best practice usage, star ratings, and successful adoption of new functionalities and improvement in key performance indicators.
Responsibilities And Duties
Leads complex, enterprise-wide Epic optimization initiatives from opportunity assessment through implementation, adoption, and measurable outcomes.
Identifies, prioritizes, and shapes high-value improvement opportunities in partnership with clinical, operational, and technical leaders.
Develops strategic recommendations, business cases, and roadmaps that advance Epic-first solutions and enterprise standardization.
Influences governance forums and stakeholder groups by presenting analysis, tradeoffs, risks, and actionable recommendations.
Uses data and performance measures to monitor results, improve adoption, and accelerate value realization across workflows and service lines.
Serves as a senior subject matter expert on Epic capabilities, workflow innovation, automation, AI enablement, and digital experience improvements.
Creates executive-ready analyses, presentations, and documentation to support decisions, alignment, and change adoption.
Coordinates cross-functional efforts to remove barriers, sustain momentum, and ensure successful delivery of strategic optimization priorities.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.
Minimum Qualifications
Bachelor's Degree (Required)
Additional Job Description
MINIMUM QUALIFICATIONS
The ideal candidate for this role must be versatile, multi-functional and can drive transformative change across clinical, operational, and technology domains. You must possess strong organizational, documentation, and communication skills with experience developing and managing milestone schedules/timelines. This role provides privileged access to confidential and highly sensitive information, requiring a candidate who acts with the utmost integrity and ability to maintain a high level of confidentiality.
BEHAVIORAL COMPETENCIES
Day
Scheduled Weekly Hours
40
Department
Ohiohealth Administration
Join us!
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Job Description Summary
The Senior Director Epic Optimization will serve as the strategic leader responsible for optimizing the EPIC platform across OhioHealth. This role will drive the transformation of care and experience, ensuring the organization maximizes its investment in EPIC and achieves board-defined goals for operational excellence, clinical innovation, and customer experience. The role will lead a dedicated transformation team, establish robust governance and council structures, and coordinate with executive leadership to advance EPIC-optimized strategies and digital health initiatives.
The role is accountable to the Executive Steering Committee/CAO/CIO and will be measured by the outcomes achieved represented in improvements in EPIC staying current metric, best practice usage, star ratings, and successful adoption of new functionalities and improvement in key performance indicators.
Responsibilities And Duties
Leads complex, enterprise-wide Epic optimization initiatives from opportunity assessment through implementation, adoption, and measurable outcomes.
Identifies, prioritizes, and shapes high-value improvement opportunities in partnership with clinical, operational, and technical leaders.
Develops strategic recommendations, business cases, and roadmaps that advance Epic-first solutions and enterprise standardization.
Influences governance forums and stakeholder groups by presenting analysis, tradeoffs, risks, and actionable recommendations.
Uses data and performance measures to monitor results, improve adoption, and accelerate value realization across workflows and service lines.
Serves as a senior subject matter expert on Epic capabilities, workflow innovation, automation, AI enablement, and digital experience improvements.
Creates executive-ready analyses, presentations, and documentation to support decisions, alignment, and change adoption.
Coordinates cross-functional efforts to remove barriers, sustain momentum, and ensure successful delivery of strategic optimization priorities.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.
The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.
Minimum Qualifications
Bachelor's Degree (Required)
Additional Job Description
MINIMUM QUALIFICATIONS
- Bachelor’s degree required
- 10 years’ experience in healthcare operations, clinical leadership, or technology transformation
- 5 years’ experience leading large-scale change initiatives, preferably in health IT or clinical transformation
- 3 years demonstrated experience with EPIC or similar EHR platforms
- Minimum 3 years commitment to role
- Deep understanding of EPIC platform capabilities, governance, and optimization strategies
- Experience as a leader on a major healthcare system conversion to EPIC desired or acting in a role that maximizes use and best practice adoption of capabilities
- Clinical process optimization and common standard practices supported by EPIC and experience rolling them out
- Organizational change management experience connecting associates to the why and driving operational excellence that can be measured and tracked
- Team builder and connected leader – with significant strengths leading through influence v. direct authority across multiple service lines and care sites
- Experience in project management, analytics, and data-driven decision making
- Strong relationship-building skills with leaders and associates at all levels
- Excellent communication, presentation, and documentation skills
- Ability to work independently and with limited direction
- Experience with governance structures, council leadership, and cross-functional teams
- Commitment to information security and privacy standards
The ideal candidate for this role must be versatile, multi-functional and can drive transformative change across clinical, operational, and technology domains. You must possess strong organizational, documentation, and communication skills with experience developing and managing milestone schedules/timelines. This role provides privileged access to confidential and highly sensitive information, requiring a candidate who acts with the utmost integrity and ability to maintain a high level of confidentiality.
BEHAVIORAL COMPETENCIES
- Leadership in driving Optimized EPIC strategies and digital transformation
- Ability to guide strategic communication and coordinate efforts to advance key priorities
- Sound judgment in escalating issues and keeping stakeholders informed
- Commitment to continuous improvement and operational excellence
Day
Scheduled Weekly Hours
40
Department
Ohiohealth Administration
Join us!
- if your passion is to work in a caring environment
- if you believe that learning is a life-long process
- if you strive for excellence and want to be among the best in the healthcare industry
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment