What are the responsibilities and job description for the Manager, UKG Workforce Management position at OhioHealth Employer Solutions?
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Job Description Summary
As a UKG Manager/Advisor, this role will be responsible for overseeing the Timekeeping and Scheduling functions within the UKG WFM Pro application for OhioHealth following the post–go-live phase.
This role leads both people and processes, ensuring effective system configuration, business process management, security administration, integration, reporting, and analytics. The manager partners closely with IT, clinical, business, and operational leaders to advance technology capabilities, align work to strategic initiatives, and drive operational excellence. The role also manages outcomes delivered by third party suppliers and oversees relationships with internal stakeholders across the enterprise.
Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT.
Drives innovation throughout the organization by challenging existing norms, thinking differently, and understanding how technology can be leveraged. The advisor works directly with clinical and business leaders to prioritize initiatives to align with OhioHealth and IS strategies.
Responsibilities And Duties
Strategic Leadership & Roadmap Management – 20%
Provides strategic input and supports organizational initiatives to align ERP and application roadmaps with enterprise strategy.
Defines short‑ and long‑term goals for system architecture, data flows, business processes, integrations, and reporting.
Collaborates with clinical and business leaders to prioritize initiatives that support OhioHealth’s mission and IS strategy.
Operations, Optimization & Daily Management – 30%
Oversees daily operational performance of ERP and related systems, ensuring high availability, quality, and alignment with best practices.
Designs, communicates, and implements enhancements or new functionality that advance associate experience and business outcomes.
Analyzes, plans, and coordinates work with application vendors and internal teams.
Ensures compliance with configuration, change, security, service continuity, and incident/problem management standards.
Application Development, Deployment & Lifecycle Management – 25%
Facilitates requirements definition, solution design, and operational model development for new ERP capabilities.
Coordinates build and testing activities for deployments, upgrades, patches, and customizations.
Ensures adherence to project management methodologies, testing standards, and deployment best practices.
Supplier & Vendor Management – 10%
Manages third‑party supplier performance and ensures outcomes align with organizational expectations.
Monitors reporting metrics, dashboards, and status updates to ensure quality and performance for discretionary and maintenance work.
People Management – 10%
Leads all human‑resource aspects of personnel management, including hiring, development, evaluation, coaching, and workforce planning.
Cultivates a collaborative, high‑performing team environment and drives continuous improvement across people, processes, and technology.
Financial Management – 5%
Plans, monitors, and manages operating and capital budgets for assigned applications and programs.
Ensures effective stewardship of resources, productivity, and fiscal responsibility.
Minimum Qualifications
Bachelor's Degree: Computer and Information Science
Additional Job Description
MINIMUM QUALIFICATIONS
Day
Scheduled Weekly Hours
40
Department
ERP Support
Join us!
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
Job Description Summary
As a UKG Manager/Advisor, this role will be responsible for overseeing the Timekeeping and Scheduling functions within the UKG WFM Pro application for OhioHealth following the post–go-live phase.
This role leads both people and processes, ensuring effective system configuration, business process management, security administration, integration, reporting, and analytics. The manager partners closely with IT, clinical, business, and operational leaders to advance technology capabilities, align work to strategic initiatives, and drive operational excellence. The role also manages outcomes delivered by third party suppliers and oversees relationships with internal stakeholders across the enterprise.
Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT.
Drives innovation throughout the organization by challenging existing norms, thinking differently, and understanding how technology can be leveraged. The advisor works directly with clinical and business leaders to prioritize initiatives to align with OhioHealth and IS strategies.
Responsibilities And Duties
Strategic Leadership & Roadmap Management – 20%
Provides strategic input and supports organizational initiatives to align ERP and application roadmaps with enterprise strategy.
Defines short‑ and long‑term goals for system architecture, data flows, business processes, integrations, and reporting.
Collaborates with clinical and business leaders to prioritize initiatives that support OhioHealth’s mission and IS strategy.
Operations, Optimization & Daily Management – 30%
Oversees daily operational performance of ERP and related systems, ensuring high availability, quality, and alignment with best practices.
Designs, communicates, and implements enhancements or new functionality that advance associate experience and business outcomes.
Analyzes, plans, and coordinates work with application vendors and internal teams.
Ensures compliance with configuration, change, security, service continuity, and incident/problem management standards.
Application Development, Deployment & Lifecycle Management – 25%
Facilitates requirements definition, solution design, and operational model development for new ERP capabilities.
Coordinates build and testing activities for deployments, upgrades, patches, and customizations.
Ensures adherence to project management methodologies, testing standards, and deployment best practices.
Supplier & Vendor Management – 10%
Manages third‑party supplier performance and ensures outcomes align with organizational expectations.
Monitors reporting metrics, dashboards, and status updates to ensure quality and performance for discretionary and maintenance work.
People Management – 10%
Leads all human‑resource aspects of personnel management, including hiring, development, evaluation, coaching, and workforce planning.
Cultivates a collaborative, high‑performing team environment and drives continuous improvement across people, processes, and technology.
Financial Management – 5%
Plans, monitors, and manages operating and capital budgets for assigned applications and programs.
Ensures effective stewardship of resources, productivity, and fiscal responsibility.
Minimum Qualifications
Bachelor's Degree: Computer and Information Science
Additional Job Description
MINIMUM QUALIFICATIONS
- Bachelor’s degree in computer science, MIS, Engineering, Business Administration, Healthcare or related field OR equivalent experience.
- 7–10 years of progressive experience in Information Systems, including 5 years technical experience, 2–3 years managerial or team leadership experience
- Experience supporting HR, Finance, Supply Chain, Payroll, Timekeeping, or related enterprise functions
- Deep Understanding of managing UKG WFM Pro application in the Corporate setting with experience in Scheduling, Timekeeping and Integration within UKG. Prior experience in managing onshore and offshore resources is a plus. Should have following qualities -
- Design thinker
- Curious & Creative
- Able to function in tactical and operational levels
- Strong communicator and collaborator
- Able to work collaboratively in a highly matrixed environment
- Ability to effectively drive people, process, and technology changes
- Proven record of effective leadership
- Subject Matter Expert
Day
Scheduled Weekly Hours
40
Department
ERP Support
Join us!
- if your passion is to work in a caring environment
- if you believe that learning is a life-long process
- if you strive for excellence and want to be among the best in the healthcare industry
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment