What are the responsibilities and job description for the General Manager position at Ohio Valley Goodwill Industries?
Company Description Ohio Valley Goodwill Industries is a long-standing employment and training center in the Greater Cincinnati area, serving more than 3,000 individuals each year with disabilities, employment barriers, and veterans’ needs. The organization funds about 90% of its operations through a regional network of retail stores, attended donation centers, and a weekly auto auction. In addition to mission-focused programs such as vocational evaluation, skills training, job placement, and job coaching, Goodwill provides business services through its Industrial Services division. These services include fulfillment, assembly, packaging, and total facilities management, supporting local businesses while advancing Goodwill’s community impact. With over a century of award-winning service, Ohio Valley Goodwill Industries continues to foster personal success and community partnerships.
Role Description The General Manager is a full-time, on-site store leadership role based in Cincinnati, OH, responsible for overseeing daily operations, staff performance, and customer service at the assigned retail location. This role manages budgets, monitors financial performance, and ensures that productivity, revenue, and cost-control goals are met in alignment with organizational standards. The General Manager leads, coaches, and develops team members, oversees scheduling, and supports hiring and training to maintain adequate staffing levels and a safe, inclusive work environment. Day-to-day responsibilities include driving daily production of donations to fill the salesfloor, monitoring inventory levels and merchandising, implementing operational procedures, maintaining compliance with company policies and regulatory requirements, and coordinating with senior leadership to support Goodwill’s mission. The General Manager also engages with community partners and donors, promotes Goodwill’s services, and contributes to continuous process improvement.
Qualifications
- Demonstrated skills in operations management, including staff supervision, scheduling, and workflow coordination.
- Experience with financial oversight such as budgeting, forecasting, sales analysis, and cost management.
- Strong leadership abilities, including team development, performance coaching, conflict resolution, and change management.
- Proficiency in customer service, relationship building, and community engagement to support mission-driven goals.
- Ability to maintain compliance with safety standards, organizational policies, and applicable regulations.
- Effective communication and interpersonal skills, with capability to collaborate across departments and levels.
- Solid organizational and problem-solving skills, including prioritization, decision-making, and attention to detail.
- Previous management experience in retail is highly beneficial.
- Working knowledge of common office software and point-of-sale systems.
- High school diploma or equivalent required; associate or bachelor’s degree in business, management, or related field preferred.