What are the responsibilities and job description for the Manager of Community Engagement position at Ohio Valley Goodwill Industries Rehabilitation Center, Inc.?
About Ohio Valley Goodwill Industries
Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years
Position Summary
The Manager, Community Engagement is responsible for the day-to-day operations of an Ohio Valley Goodwill Opportunity Center. This role ensures the delivery of high-quality, integrated services while prioritizing the safety and well-being of participants and staff. The Manager leads a multidisciplinary team, maintains community partnerships, oversees facility operations, and supports resource development to expand the center’s impact in alignment with OVGI’s mission to eliminate barriers, elevate individuals, and empower communities.
Key Responsibilities
1. Operations & Facility Management
- Oversee daily operations of the Opportunity Center to ensure high-quality, participant-centered service delivery.
- Monitor and improve operational workflows to enhance efficiency and service accessibility.
- Ensure physical safety and functionality of the facility, including adherence to all safety and health regulations.
2. Staff Supervision & Team Leadership
- Lead and supervise a cross-functional team including Career Navigators, Housing Navigators, Client Service Coordinators, and support staff.
- Promote a culture of collaboration, curiosity, accountability, service excellence, and safety.
- Coordinate staff schedules, lead regular team meetings, and support professional development.
3. Participant & Staff Safety
- Implement and enforce safety protocols, emergency procedures, and incident response plans.
- Ensure staff are trained in trauma-informed care, de-escalation, and safety practices.
- Respond promptly to safety concerns or incidents and maintain accurate documentation.
4. Integrated Service Coordination
- Collaborate with OVGI directors and program leads to coordinate seamless delivery of workforce, housing, and developmental services on-site.
- Facilitate case conferencing and cross-program referrals to ensure holistic support for participants.
- Monitor service utilization trends and identify opportunities to enhance impact.
5. Community Engagement & Partnership Development
- Build and maintain partnerships with local service providers, employers, and referral agencies.
- Represent the Opportunity Center at community meetings, events, and coalitions.
- Increase community awareness of center services and promote a welcoming, inclusive environment.
6. Resource Development & Service Expansion
- Identify emerging community needs and contribute to program planning and service enhancement.
- Support fundraising, grant writing, and donor engagement activities in collaboration with the Mission Advancement team.
- Assist in identifying and developing new service offerings aligned with community needs and OVGI’s strategic plan.
Qualifications
Education & Experience
- Bachelor’s degree in social work, public administration, nonprofit management, or a related field (Master’s preferred).
- Minimum 3–5 years of experience in community-based program or center management.
- Experience supervising diverse teams and managing operations in human services settings.
Skills & Competencies
- Strong leadership, team-building, and interpersonal skills.
- Demonstrated commitment to safety, equity, and trauma-informed service delivery.
- Skilled in building community partnerships and representing organizational values.
- Experience with data tracking systems and performance-based reporting.
- Adaptable, solutions-oriented, and mission-driven.
Working Conditions
- On-site, full-time role with occasional evenings/weekends for events or emergency response.
- Active, team-facing role within a community-based setting.
- Must be able to move around the facility and engage regularly with participants and staff.
Compensation & Benefits
- Competitive salary commensurate with experience
- Comprehensive benefits package including health, dental, and vision
- Paid vacation, sick leave, and holidays
- Retirement plan with employer contributions
- Ongoing professional development and advancement opportunities
Please complete application and attach resume with detailed work experience. Incomplete applications will not be considered for the position.
EEO Employer/Vet/Disabled