What are the responsibilities and job description for the Client Services Coordinator position at Ohio Valley Goodwill Industries Rehabilitation Center, Inc.?
About Ohio Valley Goodwill Industries
Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years
POSITION SUMMARY
The Receptionist serves as the first point of contact at the Opportunity Center, offering a warm and professional welcome to all visitors, clients, and community partners. This role is essential in creating a positive first impression while supporting the smooth flow of information and services. The receptionist will manage in-person interactions as well as digital communications, and will be a key part of ensuring clients are connected to the right support quickly and efficiently.
MINIMUM REQUIREMENTS:
EDUCATION, EXPERIENCE, AND LICENSING REQUIREMENTS:
- High school diploma or equivalent required; additional training in office administration or customer service is a plus.
- Experience in a front desk, receptionist, or customer service role preferred.
- Strong interpersonal and communication skills, both verbal and written.
- Comfortable using technology including email, scheduling platforms, Microsoft Office (Word, Excel, Outlook), and possibly CRM or case management systems.
- Highly organized with the ability to manage multiple tasks at once.
- Compassionate, patient, and culturally sensitive approach when interacting with the public.
- Ability to work independently and as part of a team in a fast-paced environment.
ESSENTIAL DUTIES:
- Greet all visitors with professionalism and warmth, creating a welcoming environment.
- Manage front desk operations, including monitoring lobby activity and maintaining a clean, organized reception area.
- Respond promptly and accurately to inquiries received via phone, email, and digital platforms (such as online forms, chat tools, or appointment scheduling systems).
- Direct clients to appropriate team members, services, or resources based on need.
- Schedule and confirm appointments using shared calendars and scheduling software.
- Support administrative functions such as data entry, document scanning, mail distribution, and inventory tracking for front desk supplies.
- Maintain a high level of confidentiality and professionalism when handling client information.
- Collaborate with staff to support daily operations, community events, and special projects.
- Maintain a thorough understanding of all programs and services offered at the Opportunity Center to provide accurate information and guidance to clients and visitors.
- Assist with client intake processes, including initial paperwork, data collection, and connecting individuals to internal and external resource referrals as needed.
PERODICAL DUTIES:
- Process billings and submit to Accounting
- Process requisitions for purchases needed for the operation of guidelines.
- Filing as needed to meet needs of the department.
OCCASIONAL DUTIES:
- Provide back-up coverage for clerical support needs within the facility.
- Provide training for new staff on use of telephones, computers and provide basic information of front office operations.
Please complete application and attach resume with detailed work experience. Incomplete applications will not be considered for the position.
EEO Employer/Vet/Disabled