District Leader in Training

Through a structured training program, the District Leader-in-Training will gain hands-on experience across customer service, billing operations, field operations, safety compliance, construction activities, regulatory requirements, team leadership, and district administration. The role is intended to develop the knowledge, skills, and leadership capabilities necessary to successfully lead a district operation and uphold Ohio Valley Gas's commitment to safety, customer service, operational excellence, and community engagement.

The District Leader-in-Training will work closely with district leadership, field personnel, and customer service team members to gain a comprehensive understanding of the responsibilities associated with leading a natural gas utility district. This position is expected to progressively assume increasing levels of responsibility throughout the training period in preparation for future leadership opportunities.

District Operations and Leadership Development

• Participate in a structured 12–24-month leadership development program designed to prepare for future district leadership responsibilities.
• Develop a working knowledge of all district operations, including customer service, field operations, billing, safety, compliance, and administration.
• Gain experience supporting daily district activities and operational decision-making.
• Assist district leadership in planning, coordinating, and executing district priorities and initiatives.
• Develop leadership skills necessary to effectively lead teams, manage resources, and achieve organizational objectives.

Field Operations and Safety

• Complete Operator Qualification (OQ) training and other required technical certifications.
• Participate in utility construction, maintenance, service, and compliance activities.
• Learn and apply federal, state, and company safety requirements.
• Develop an understanding of pipeline integrity, system reliability, emergency response, and regulatory compliance.
• Support field planning and resource coordination activities.

Customer Experience and District Administration

• Complete customer service and billing operations training.
• Perform customer service activities and support customer issue resolution.
• Develop an understanding of customer acquisition, service activation, billing processes, collections, and customer retention.
• Learn district administrative processes, reporting requirements, and financial responsibilities.
• Assist in maintaining accurate operational and customer records.

Team Leadership and Culture

• Build relationships with team members across the organization.
• Observe and participate in leadership discussions, team meetings, and operational planning activities.
• Support a positive work environment aligned with Ohio Valley Gas values.
• Demonstrate leadership behaviors that encourage accountability, collaboration, and continuous improvement.
• Develop skills related to coaching, communication, conflict resolution, and team development.

Continuous Improvement and Organizational Learning

• Identify opportunities to improve safety, customer experience, operational efficiency, and team effectiveness.
• Participate in special projects and cross-functional initiatives.
• Demonstrate a commitment to continuous learning and professional development.
• Seek feedback and actively apply learning opportunities throughout the development program.

Qualifications

Education & Experience

• Associate's degree in engineering, construction management, business, or related field preferred.
• Experience in construction, utility operations, field services, customer service, or related industries preferred.
• Previous leadership experience is beneficial but not required.
• Equivalent combinations of education, experience, and demonstrated leadership potential may be considered.

Core Competencies

• Demonstrates initiative, accountability, and a desire to lead others.
• Communicates effectively with customers, team members, and leadership.
• Uses sound judgment to identify issues and develop practical solutions.
• Learns quickly and responds effectively to changing priorities and environments.
• Maintains a commitment to delivering exceptional service and building positive customer relationships.
• Demonstrates a commitment to safe work practices and regulatory compliance.
• Seeks opportunities to develop new skills and expand knowledge.

At Ohio Valley Gas, the way we work matters just as much as the work we do. Our culture is built around four simple principles that guide our team every day:

Customer-Focused

Our customers depend on us, and we take that seriously. We look for ways to make their experience better, communicate clearly, and solve problems the right way.

Company-Minded

We work as one team. That means thinking beyond our own role, supporting our coworkers, and doing what’s best for the company and the communities we serve.

Helps First

We believe in stepping up when help is needed. Whether it's helping a teammate or taking care of a customer, we lead with a mindset of service.

Gets Stuff Done

We’re practical, accountable, and focused on results. When something needs to get done, we figure it out and make it happen.

If that sounds like the kind of team you want to be part of, you may be a great fit at Ohio Valley Gas.

At Ohio Valley Gas, we hire for both capability and character.

Skills can be taught — but our values guide how we show up for our customers,

our teammates, and our communities every day.