Branch Manager

Overview
We are seeking a dynamic and experienced Branch Manager to lead our Marietta location in achieving operational excellence and driving business growth. The ideal candidate will have a strong background in sales, marketing, leadership and management teamwork.

Job Responsibilities:

• Maintain a highly motivated, well-trained staff and employee relations
• Review and understand policies and procedures put in place by the Credit Union as well as government regulations
• Counsel, evaluate, train, motivate and discipline employees in accordance with policies and the Collective Bargaining Agreement
• Represent the Credit Union in a courteous and professional manner to staff, members, and the community and provide prompt, efficient, and accurate service
• Maintain an adequate amount of all branch supplies
• Order cash weekly to be able to service our members and maintain levels in the vault in accordance with the policies set by the Credit Union
• Verify cash deliveries for accuracy, verify vault balances for accuracy and fill ATM weekly in accordance with guidelines set by the CU for use of our members
• Ensure that staff are properly trained in all aspects of their position to ensure quality service to members
• Ensure the safety, soundness and security of the Credit Union branches at all times
• Be able to perform all bargaining unit functions including loan processing, member service representative duties, senior teller duties and just assist in general out on the line at peak times
• Authorize fee returns for members when deemed necessary within the guidelines set by the CU
• Investigate teller outages and complete proper paperwork when necessary, regarding the over-short policy and implement necessary procedures for employee discipline
• Create monthly schedules for your staff and have them completed in a timely manner ahead of the following month
• Hold staff meetings to discuss areas that may need improvement, changes in procedures, new services or products that we are offering and train staff on new services and products
• Check work done by hourly staff to ensure it was done properly and the maintenance was done correctly to an account
• Train staff to cross-sell our products and services to all members and potential members
• Oversee programs like Remote Deposit Access, branch on-boarding program, Q2 Central (online banking), meridian link NAO, etc..
• Oversee all branch operations, report all facility issues, device issues or repairs to Sr Management or proper personnel
• Work with internal auditors to ensure compliance with policies and procedures
• Address member issues/complaints that hourly staff may not be able to handle
• Approve and deny time off requests from staff, approve staff payroll timesheets
• Work directly with Sr Management to address any confidential branch issues
• Participating in community events, associations, clubs, and fundraising efforts to promote the Credit Union and its members
• Develop business for the CU, cultivate relationships in the community, and bring in new personal and business accounts
• Reach new account/business development goals set by Sr Management

Qualifications:

• Must have proven sales and marketing experience/skills
• Must have management experience
• Must have Oral/Written communication skills
• Must be proficient on computers
• Must be able to handle multiple tasks at once
• Must be self-motivated and someone who takes initiative
• Must be team oriented
• Must have problem solving, negotiation, and organizational skills

Join our team as a Branch Manager and take the next step in your career with a company that values innovation, collaboration, and professional growth.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Marietta, OH 45750 (Required)

Ability to Relocate:

• Marietta, OH 45750: Relocate before starting work (Required)

Work Location: In person