Service Application Specialist

Position Description:

The service department at Ohio Valley Ag (OVA) is seeking an Application Specialist to help our growing service department.

Why Ohio Valley Ag?

By 2050 nearly 9 billion people will call our planet home, with more than 2 billion people added between now and 2050. To feed the global population, agriculture will grow significantly. OVA is the dealer for Apache self-propelled agricultural sprayers. Founded in 2007, OVA has grown significantly as a part of Equipment Technologies (ET). ET manufactures the Apache Sprayers from its sprawling facilities in Mooresville, Indiana located 20 miles from downtown Indianapolis. OVA have 4 stores located in 3 states, covering Kentucky, Indiana, Illinois, and Tennessee. For more information, visit ohiovalleyag.com.

As a member of the OVA family, you will be working in a cross-disciplinary team with an empowering culture that encourages and rewards problem solving and innovation. Here you will enjoy the freedom to explore new projects while expanding your knowledge and skills. OVA values work-life balance to provide a fostering environment to grow your career.

Summary:

Provide technical support and service dispatch for our customers via phone, email, text, and remote support

Essential Duties and Responsibilities:

• Provide outstanding customer service to our customers such that they rely on you as a valuable resource in their operation.
• Dispatch field service technicians, order parts for repairs, complete and invoice field service work orders
• Use provided guidelines to accurately prioritize work. Assist with the continual improvement of these guidelines.
• Provide after-hours customer-service and problem solving, via phone. Includes some nights and weekends.
• Travel, as needed, to troubleshoot or train customers.
• Attend to the needs of our customers to ensure customer satisfaction while keeping company interests in mind.
• Help maintain our company culture: showing respect for employees and customers, striving for excellence, taking pride in our work, and having fun.
• Maintain a competent, helpful image through speech, voice inflection and tone that reflects positively in the perception of customers.
• Become a student of your profession: keep current with all company produced documents, connect with vendor and industry related sources to stay up-to-date and seize opportunities for training and betterment.

Experience, Knowledge, Skills, and Abilities:

• Trouble shooting, or problem-solving skills used in a professional setting
• Mechanically inclined and competent in the use of hand tools
• Professional experience dealing with upset customers and/or conflict situations, proven to provide a calming effect
• Computer literate with general Microsoft Office applications and have a willingness and ability to learn the needed functions of a business software package or specific applications related to our work
• Technical customer service support experience is preferred
• Positive minded
• Communicate effectively, verbally and in writing
• Honest and trustworthy
• Constructively work with fellow employees and customers
• Must possess a valid driver’s license with a clean driving record

Educational Requirements:

- High school diploma or equivalent. A college degree, technical school diploma or certificate is preferred.

Expected Hours of Work:

- Work hours will vary with our busy season and are subject to change. Core hours are Monday thru Friday from 7AM to 5PM. Saturdays would work 1 per month March thru June. In season hours maybe longer than 7 to 5 but this varies depending on the spray season.

Travel:

- 1 to 2 weeks per year for training, and/or customer meetings.

Work Environment:

- The work environment will mostly be in our retail store using a computer and phone.

Other Duties:

- This job description is not designed to cover every potential activity that an employee in this job could encounter. Duties, responsibilities, and activities may change at any time with or without notice. The company will make every effort to provide notice when it is possible.

Physical Demands

X Balancing X Sitting X Hearing X Seeing (specifics below)

X Carrying X Feeling X Kneeling X Close X Standing

X Climbing X Typing X Lifting X Far X Stopping

X Crawling X Grasping X Pulling X Color X Talking

X Depth X Walking

Job Type: Full-time

Pay: $29.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Owensboro, KY 42301 (Preferred)

Ability to Relocate:

• Owensboro, KY 42301: Relocate before starting work (Preferred)

Work Location: In person

Salary : $30