Sales Representative / Customer Service

Sales Representative / Customer ServiceJob Overview

Ohio Taxidermy Supply is seeking a motivated, customer-focused Sales Representative / Customer Service professional to join our team. This position combines exceptional customer service and account management with proactive sales, prospecting, and business development.

This is not solely an order-taking or inbound customer service position. A key responsibility of this role is actively developing new business through cold calling, prospecting, lead generation, social media outreach, relationship building, and creative sales initiatives.

The ideal candidate is personable, driven, dependable, and comfortable initiating conversations with both current and prospective customers. We are looking for someone who takes ownership of their sales performance, enjoys finding new opportunities, and is willing to actively pursue business rather than waiting for customers to come to them.

Success in this position requires a balance of excellent customer service, product knowledge, relationship building, sales initiative, creativity, and consistent follow-through.

Key Responsibilities

Sales & Business Development

• Actively identify and develop new customers through cold calling, prospecting, lead generation, referrals, online research, and other outbound sales activities.
• Consistently seek opportunities to grow sales within both new and existing accounts.
• Research and identify prospective customers, including taxidermists, studios, schools, organizations, and other potential markets.
• Use social media platforms such as Facebook, Instagram, YouTube, and industry groups to identify prospects, build relationships, and initiate meaningful sales conversations.
• Identify opportunities to develop relationships with content creators, educators, industry professionals, and others who may be interested in testing, demonstrating, reviewing, or promoting company products.
• Follow up with leads, quotes, previous inquiries, inactive accounts, and prospective customers to develop new business.
• Conduct regular outbound contact with existing customers to strengthen relationships, understand upcoming needs, and identify additional sales opportunities.
• Identify opportunities to appropriately upsell and cross-sell products based on customer needs.
• Develop and test creative prospecting approaches to introduce Ohio Taxidermy Supply products to new customers and markets.
• Maintain an active pipeline of prospects and follow up consistently to move potential customers through the sales process.
• Work toward established individual and team sales goals and performance expectations.
• Take ownership of sales activity and results by consistently seeking opportunities to increase revenue and develop new business.

Customer Service & Account Management

• Build and maintain positive, long-term relationships with new and existing customers.
• Assist customers with product questions, recommendations, pricing, availability, orders, and general account needs.
• Listen to customers to understand their needs and confidently recommend appropriate products and solutions.
• Process and manage customer orders accurately and efficiently.
• Work with customers to resolve questions, concerns, or order issues while providing a positive customer experience.
• Maintain accurate customer, order, lead, follow-up, and sales activity information within NetSuite and other company systems.
• Maintain strong knowledge of company products, services, promotions, and relevant industry trends.
• Collaborate with sales, marketing, production, shipping, and other departments to ensure customer needs are met.
• Participate in trade shows, customer events, promotional activities, and other business-development opportunities as needed.
• Perform other related duties as assigned.

Qualifications & Experience

• Previous experience in sales, customer service, account management, business development, or a related role preferred.
• Comfortable with cold calling, prospecting, and initiating conversations with prospective customers.
• Demonstrated willingness to actively pursue new business rather than relying solely on inbound sales opportunities.
• Strong communication and interpersonal skills with the ability to build rapport with a wide variety of customers.
• Self-motivated and goal-oriented with a desire to grow sales and maximize earning potential.
• Creative and resourceful when identifying potential customers and developing new sales opportunities.
• Customer-focused mindset with strong listening and problem-solving skills.
• Ability to identify customer needs and confidently recommend appropriate products and solutions.
• Strong organizational skills, attention to detail, and consistent follow-through.
• Ability to manage multiple customer requests, leads, orders, and sales opportunities effectively.
• Experience using ERP, CRM, or similar business software preferred; NetSuite experience is a plus.
• Comfortable learning technical product information and communicating it clearly to customers.
• Ability to work independently while collaborating effectively as part of a team.
• Dependable and willing to take ownership of customer relationships, prospecting activity, and sales results.

What Success Looks Like

Success in this role goes beyond providing great service to customers who contact us. A successful Sales Representative will:

• Consistently identify and contact new prospective customers.
• Develop new accounts and expand relationships with existing customers.
• Maintain regular and meaningful follow-up with prospects and customers.
• Look for creative opportunities to introduce our products to new audiences.
• Build a healthy pipeline of future sales opportunities.
• Provide knowledgeable, responsive service that encourages long-term customer loyalty.
• Take ownership of their sales activity and recognize the connection between proactive business development, sales growth, and earning potential.

Job Type

Full-time

Schedule

• Full-time, 8 hour shifts
• Monday through Friday
• Day Shift Only
• 9:00am-5:30pm

Pay & Benefits

• Salary Commission
• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Work Location

In person

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $40,000